Objective

To deliver outstanding services, projects & programs, to solve service delivery challenges, and meet business needs. Accomplished and well respected leader with extensive program and project management and IT experience seeking key role managing IT Service Management projects adding business value by delivering quality, on time and within budget constraints. Leverage outstanding relationship and communication skills, intellectual capability, and creative problem solving

Executive Summary of Qualifications

Actively demonstrates a unique blend of Project Management, Communication, Customer Service, Technical, Business, Strategic, and Relationship Management skills.

Has a broad and extensive IT background with a strong understanding of business processes and service delivery and service portfolio management.

Project Management skills, clear concise communication including status reports, risk assessment, roles and responsibility clarification, executive summaries, detailed project charter and project plans. Skilled at MS Project, utilizes excel effectively for analysis, reporting, and planning, process flow documentation and definition, strong advocate of Visio to articulate process clearly, and to enhance PowerPoint presentations

A visionary and a strategic planner with the tactical skills to get the job done, and a laser focus on delivering services meeting or exceeding customer expectations. Skilled at managing multiple concurrent projects

A career developing and optimizing operational processes; reducing downtime, and increasing utilization and service delivery capacity. Diligence, creativity and management acumen lead to new process optimization improved service levels, morale, communication, capacity, controls and throughput.

Accountable, customer focused and establishes strong relationships, develops a solid understanding of customer needs, business processes and a rich understanding of the technology required to meet the needs.

Ability to rapidly assimilate change and new technologies, to understand multiple relationships, and to apply logic and process skills in developing effective short and long term solutions

Superior communication skills and the ability to articulate complex concepts in a simple effective form

Strong leadership and mentoring skills with a history of inspiring staff and delighting customers. Focused on excellence and on setting a high standard. “What does the business need, how can we do this better?”

Skills / experience inventory includes: Project, Program, Portfolio Management, PMO, Global IT Technology Operations, Budget Management, Customer Relationship Management, IT/Business Alignment, Governance, Vendor Management, Process development, Data Center

ITIL V3 certified: Process expertise includes Release, Change, Incident & Problem management, Availability, Capacity, Service Delivery & Support, SLA, Service Catalog, Service Continuity, and Service Portfolio Management

Management roles include: PMO, Solution Delivery teams: Network, System Administration, DBAs, NOC, Production Control, Change & Release, Network and Telecommunications, developing Service Catalog, and Service Portfolio Management

Accomplishments:

Managed projects at Yahoo to install 32,000 servers across 6 data centers for Yahoo Search performance upgrade ($60mm), subsequently managed project to decommission 80,000 servers. Managed project to re-IP 50,000 servers for IPV6. Led SWEAT team on-boarding “rogue” applications from engineering w 6 eng teams

Symantec: Managed moving 22 applications to new data Center leveraging thorough planning, effective communication and partnership with business and IT, and detailed MS project WBS. Dozens and dozens of infrastructure implementations and upgrades working across PMO, IT senior management, Business partners, data center including electrical / cooling Racks and space planning. Experienced working with storage, monitoring, DBA, System admins, security, change control, RTP and production operation teams

Successful managed network / telecommunications budget of $4 million ( LifeScan) significant experience with budget process, CapEx, OpEx, burn rate tracking, and departmental budget management processes

Significant staff development, staff alignment / optimization, and mentoring success stories

Implemented new processes for change control, project implementations, release to production, and portfolio management providing reduced risk, regulatory compliance, improved quality and predictability

Successful merger and acquisition programs; both organizational planning and system consolidations

Work History:

SilverSpring Networks, Inc. 08/13 – 08/14

New Product Introduction Project Lead

Liaison between Product/ Project Management / Engineering and Operations for new software releases

Manage NPI plans to ensure operational readiness, and successful introduction of releases to production

Enhance NPI readiness activities including readiness checklists, executive reporting, readiness reviews and NPI post mortems

Sabbatical 10/2011–07/13

Focus on health, fully recovered

Yahoo!, Sunnyvale, Ca. 1/2011–9/2011

Manager PMO Advertising SE

Portfolio Governance, Roadmap planning and execution, alignment with Technology Roadmap

Change Control, operational metrics reporting, SoX compliance

Project Management, headcount & resource analysis & planning, expense analysis

Horizontal dashboard to track commitment and execution of projects and initiatives

Quarterly Business / Operational Review, KPIs, Goals,Metrics, Status Reporting

Data center consolidation

Yahoo!, Sunnyvale, Ca. (Contract w Workforce Logic) 2009-12/2010

Sr. Program Manager Search SE&O

Portfolio Management, Architecture Planning, Onboarding Program, PMO

Project Management Data Center installed 32k servers, decommissioned 18k servers, ReIP 50k servers

Process & Management Consultant – Optimized Release & Project Processes, Org & resource planning

Developed processes to onboard new applications, focused on operational readiness and effective engagement processes with Dev & PM.

Developed Plan of Record process including Intake / requirement validation, resource / capacity analysis, and program and portfolio management.

Symantec, Mountain View, Ca. 2000-2008

Sr. Manager, IT Operations.

Managed Staffs of from 5 to 20 technical employees: Service Delivery Teams, Project Office, NOC, Production Operations, Change Control, Release to Production Teams

Project Management Office responsible for 15 PMs, Change Control and Release to Production

Service Delivery Manager: Successfully led System Administrators & DBAs delivering services

Data Center management, completed moves, consolidations, decommissioning, DR/ BCP planning

Business Architect- Infrastructure Operations, Service Management / ITIL, process maturity consultant

Working closely with business, developers, and technical resources led an Oracle 11i implementation. Developed optimized production schedule for finance and OM. Drove major infrastructure upgrade

Developed ITIL based Change Control processes, Release to Production processes, managed Change Control and RTP functions. Established effective separation of duties and audit compliant processes

LifeScan, a Johnson & Johnson Company, Milpitas, Ca. 1991-2000

Telecommunication Manager, Network Services Manager: RFPs, vendor & budget management

Desktop Architecture Manager, Quality program, processes and architecture planning

Major Projects: ACD, PBX, voicemail purchase (RFI, RFP), design & implementations. New building and move implementations. Programming, integration & systems application design, Major project converting from Macs to PCs including all logistics, PC infrastructure architecture, implementation & support.

Stanford University, Stanford, Ca.

Communications Consultant for voice, network and data solutions

Major Projects included product definition and implementation of student residential phone services

Corvus Systems, San Jose, Ca.

R&D – Systems developer of quality, diagnostic, and utility programs

Telecommunications Manager- Provided all Network, Voice and Office services including technology, engineering, budget, operations, and projects, RFPs, vendor selection, major moves and build outs

Zilog, Cupertino, Ca.

Development engineer in R&D -Porting Unix Kernel / OS to new microprocessor

Unix System Administration

Certifications include:

COBIT Foundation, ITIL Foundations for IT Service Management V2, 2007 and V3, 2008

Certified ITIL Practitioner -Service Management Support and Restore V3 2008

Condie College, San Jose, CA - AACS –Associate Arts Computer Science

University of California Berkeley – Studies in Business & Pre Medicine

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