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Customer Service Project

Location:
Tacoma, WA
Posted:
July 07, 2015

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Resume:

ALEX HONG

PHONE 253-***-****

EMAIL acqms7@r.postjobfree.com

EXPERIENCE

Manager, Blue Island Sushi & Roll

Federal Way, WA July 2007 – Present

Completing multiple tasks in short periods of time. Such as serving customers, seating customers, creating checks, receiving payments, and placing orders.

Maintaining high quality customer service.

Daily use of a point of sale system, regularly assuring usability for employees.

Managing servers and hostesses to assure successful dining experiences.

Creating a trusting and enjoyable environment for both customers and co-workers.

Regularly stocking and maintaining products.

Bimonthly retrieving employee hours and server tips, then generating the payroll information for the restaurant.

School Project, GPS Tracking Application

Tacoma, WA April 2015- June 2015

Project assigned in groups to encourage group work for experience in the work place.

Objective was to program an android app that had the basic functionality of a GPS system that tracked movement statistics. Such as latitude, longitude, direction, and speed.

Implemented Google maps, and SQLite.

Created connection between the instructor’s web services and database to the application.

Provided users the ability to turn tracking on/off, customize the interval time that the device would send movement data to the database, register an account into the database, and retrieve forgotten passwords.

School Project, Manuscript Submissions

Tacoma, WA April 2014 - June 2014

Project assigned in groups to encourage group work for experience in the work place.

Objective was to program a system that holds manuscripts from users to be reviewed for scheduled conferences maintaining various business rules and user stories.

Implemented MySQL database backend and created a SWING Java front end for the user interface.

Provided users the ability to register an account, join a conference, and a user is classified as an author, program chair, subprogram chair, or reviewer. Each various classifications had role-specific capabilities.

SKILLS

Java, MySQL, Eclipse IDE, familiar with C programming

EDUCATION

Bachelor of Science

Computing and Software Systems

University of Washington

Tacoma, WA June 2015

REFERENCES

Available upon request.



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