Maria Laura Martyniuk

***** ** *** *******

Miami FL, 3396

786-***-**** acqms5@r.postjobfree.com

PROF ILE

Attentive Customer Service Representative with 9 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. EDUCAT ION

NCR-FET Upington Collegue Upington, South Africa

Bachelor of Business Management

2009

EXPERIENCE

The Image Group

Production Photographer - Photo Lab Assistant 2013 -2015

( French Polynesia, Alaska, Australia, New Zealand, Western Europe)

Maintained clean equipment’s and performed in dark room to process all photographs.

Ensured that photographic negatives were submitted, developed and processed correctly.

Examined and edited prints for defects and trimmed photographs as needed.

Processed machine operators.

Developed quality and customized photograph prints.

Supported Senior Photo Lab Technician to teach junior photographers.

Conducted inventory counts of supplies utilized by laboratory.

Supervised and assisted junior photographers with set-up and and break down of the studios and ensured corrected distribution equipment.

The Image Group

Cruise Ship Photographer 2011-2013

( Caribbean, Europe, Middle East, Australia, New Zealand)

Consistently hit and exceeded sales goals.

Researched and customized service proposals for clients.

Responded to all customer inquiries thoroughly and professionally.

Maintained adequate stock levels for both, lab and photo retail shop by regular re-stocking.

Responsible for shooting pictures of guests on various location on and off the ship - (gangway, during embarkation, on the pool deck of the ship, shooting portraits etc.) Thuru Lodge Private Game Reserve Northern Cape, South Africa Customer Service - Translator 2006 – 2010

Facilitated effective communication between the guests and the tour guide by converting Afrikaans to Spanish and/or English.

Assisted guests with general questions and inquiries about the Reserve Tour and amenities of the Lodge. Kwalata Wilderness Wildlife Reserve Limpopo, South Africa Translator 2006- 2007

Converted written materials from one language into another, such as brochures and presentations.

Received and submit assignments electronically. Used dictionaries and glossaries for reference.

Responsible for listening to, understanding, and translating Wildlife Reserve Tour from Afrikaans to Spanish and/or English.

Molopo Kalahari Lodge Northern Cape, South Africa

Seasonal Customer Service Representative 2004 – 2006

Greeted and welcomed all Lodge guests with a smile.

Reviewed account information and charges with guests during check-out.

Resolved service-related problems in a timely manner.

Handled daily heavy flow of paperwork and cooperated on invoicing and shipping problems.

Assisted customers with food selection, inquiries and order customization requests. SKILLS

Hospitality background

Service oriented

Front desk experience

Team building expertise

Exceptional time management skills

Goal oriented

Strong interpersonal skills

Sales skills

LANGUAGES

Native Spanish, Bilingual English and Afrikaans, fluent conversation in Dutch.

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