Glenn Taglieri

** ****** ****, ***** ****, NJ ***22

732-***-**** – home

908-***-**** - cell

acqmrs@r.postjobfree.com

Experience:

Turnstyles Ticketing, Piscataway, NJ February 2004-Present

Vice President Call Center Services/Sales

Oversee 40 seat in-bound call center servicing for 30 clients using multiple ticketing platforms and a sales conversion rate of 1 sale to 6 calls.

Responsible for secondary call center located in Costa Rica.

Monitor and manage call center Five9 phone system software and reports.

Coordinate implementation of event setup for secondary call center for ticketing clients. Including telephony routing, event pricing, venue information, and operator training.

Responsible for preparing client proposals and contracts.

Teaching Turnstyles Ticketing trainer’s proper sales technics.

Responsible for hiring and overseeing training of sale agents.

Market Turnstyles Ticketing to prospective Performing Arts clients through outbound marketing and tradeshows, responsible for signing 80% of current Turnstyles Ticketing inbound arts clients.

Responsible for monthly sales reports and billings.

Entertainment Events, New York, NY August 2002-July 2003

Sales Representative

Average two contracts per week selling the Off-Broadway play Late Nite Catechism to charities using provided leads.

Cold calling using the ACT database.

Paciolan, Colts Neck, NJ March 2001-February 2002

Senior Software Specialist/Arts Sales

Cultivated new prospects through contacts and internet research.

Coordinated on site meetings and demonstrations.

Collaborated with Project Manager on software development.

Developed new products specifically geared towards prospect company requirements.

Facilitated pricing proposals.

Started satellite East coast office for a West coast based company accounting for 15 percent of sales.

Paper Mill Playhouse, Millburn, NJ February 1999-March 2001

Director of Patron Services

Established six new subscription packages accounting for 3000 new patrons.

Launched new service charge scale resulting in a 50 percent increase in weekly revenue.

Championed the purchase of a new in-house ticketing system allowing for increased productivity and reduced annual costs.

Meet sales goals on season productions resulting in annual ticket sales in excess of $12 million dollars.

Collaborated with Marketing Director on developing new marketing and sales avenues to exceed budget goals by 10 percent.

Restructured box office and customer service procedures ensuring more efficient ticket sales and service.

Worked with General Manager in researching viability of musical acts and ticket pricing.

Oversaw in-house telemarketing campaign and inbound call center.

The Shubert Organization, Inc. New York, NY December 1985-February 1999

Account Representative

Carried out all system support and training for 50 clients and new users including box office and phone room staff.

Marketed the Shubert Ticketing system to prospective clients.

Managed the Technical Service Department, 1990.

Responsible for event builds of Shubert Ticketing client venues.

Performed system demonstrations for trade shows and prospective clients.

Assumed Director of Ticketing role at Blockbuster Sony Music Center (now the Susquehanna Bank Center) a 25,000 seat amphitheatre in Camden for the 95 Fall/Winter season while employed by The Shubert Organization allowing the facility to save $15,000 and responsible for $7 million in ticket revenue.

Oversaw operations and training of 78 Blockbuster Store outlets for the Blockbuster Sony Music Center for the 95-96 season.

Avis Rent A Car, New York, NY October 1983–December 1984

Assistant Manager

As senior evening manager resolved all station and

customer problems for all New York City locations.

Meet all rental number goals.

Control Data Corporation, Ticketron, Hackensack, NJ October 1981-September 1983

Data Communications Troubleshooter

Attained technical skills without any formal training.

Ability to quickly troubleshoot and resolve customer problems.

Skills:

Managerial skills include inbound call center management, client relationship management, revenue projection/forecasting, productivity/efficiency increase, supervision of large staff experience, training/instruction, analysis and reporting.

Technical skills include user support, software installation & service, Microsoft Office software, various ticketing software programs.

Education:

Bachelor of Arts August 1977-December 1981

William Paterson College, Wayne, NJ

Computer Operations June 1985-August 1985

Computer Processing Institute, Paramus, NJ

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