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Customer Service Sales

Location:
Illinois
Posted:
July 07, 2015

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Resume:

MEGAN M. GLEASON

** *. ******* **, *********, MI 48813 • 517-***-**** • acqmrk@r.postjobfree.com

WORK EXPERIENCE

Kellogg Company

Battle Creek, MI

**/** ** *******

Supply Chain Planner – Snacks and Morning Foods

Responsible for planning production at multiple plant locations for both Morning Foods and Snacks portfolios

Partnered closely with internal partners to execute multiple key promotions from a production stand point throughout the year, some projects ran simultaneously

Demonstrated teamwork skills

Worked closely on a day to day basis with plant schedulers to make sure we had a great plan in place to execute production needs weekly

Worked closely with transportation within the plants to ensure product was being shipped across the network to multiple Distribution Centers throughout the United States and Canada

Responsible for long range planning (18 months) and understanding the impact of carrying too much or too little inventory for the products I was responsible for.

Utilize several pieces of data in order to plan for production including: Sales, Forecast, Weeks of Supply, Casefill, and Deployment.

Kellogg Company

Battle Creek, MI

05/11 to 04/14

Customer Service Supply Chain Analyst

Partnered closely with key internal partners including transportation, Product Availability, Sales and Logistics Innovation to execute special projects for Kroger during key events multiple times per year

Created display trackers to minimize problems with display shipments, allowing customer service to proactively communicate to sales and the customer

Demonstrated effective leadership and teamwork skills

Effectively managed a contractor for the my region of responsibility

Chosen as a focus group member for process improvement with in display management in order to gain an understanding of the overall process and to help train customer service on standard best practices.

Coordinated period end activities for all of the Customer Service group and worked closely with Business Understanding

Ensured standard work was completed daily during period end week by collaborating with each region in customer service

Provided a recap of our sales call based on shipment data to management at the end of the period

Kellogg Company

Field Sales – Detroit, MI

05/08 to 05/11

Retail Sales Representative

Implemented key promotional programs at store level including: January resolution, Back to School, and holiday promotions

Worked closely with Kellogg Account Executives to better execute sales plans at store level

Executed the Bermuda Project at Kroger store level by working closely with the project team

Managed and maintained up to 80 stores within my route

Implemented new items during new item launches

Merchandised Kellogg product to ensure sales were made

Ensures plan-o-gram and display compliance at store level

Worked as a liaison between stores and the Kellogg Company

Kellogg Company

Battle Creek, MI

12/06 to 05/08

Category Management Intern

Proficient in IRI, JDA Space Planning, Microsoft Excel, PowerPoint and efficient assortment tools

Attended customer call and proposed an update of the snacks plan-o-gram at Heinen’s

Gathered and interpreted Spectra data to utilize key demographic data in the plan-o-gram

Created and conducted an efficient assortment for Heinen’s WPBS section using internal customer data, market data and top competitor data

Built Heinen’s specific plan-o-gram in Space Planning, with the recommendation to add a shelf to the set to increase variety in the WPBS section

Work with the retail sales team to implement new items, ensure plan-o-gram compliance and build effective merchandising displays

EDUCATION

Michigan State University

East Lansing, MI

May 2008

Bachelor of Science Degree in Food Industry Management

COMMUNITY INVOLVEMENT

2013 to Present

2008 to 2012

Parent Advisory Council Member – Weymouth Childhood Development Center

Miles for Smiles volunteer



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