Janice Wyden

Quick Learner and Highly Adaptable

Converse, TX

acqmr0@r.postjobfree.com - 210-***-****

To obtain a position to utilize my skills and education. Authorized to work in the US for any employer

WORK EXPERIENCE

Eligibility Support Specialist

Maximus - San Antonio, TX - March 2015 to Present

Responsibilities

Provide excellent customer service to numerous inbound callers needing assistance with their application, application status, benefits, or processing time frames. Also, went over company policies and proofread documents to ensure clientele will be receiving their benefits timely and without any lapses in coverage. Medical Collections Specialist

Data Search Inc - San Antonio, TX - March 2013 to July 2014 Effectively made over 200 inbound and outbound collection calls per day while using multiple screens and computer software to take payments, update patient information, and to type a summary of each call in accordance to the FDCPA. Verified patient insurance and followed up on the status of each claim through outbound calls or the use of insurance web portals. Entered data and made edits to accounts within computer database and client portals. Proofread, mailed, and faxed documents when needed.

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Customer Service Representative

Kelly Services - Lawton, OK - October 2007 to November 2008 Successfully resolved numerous customer issues per week by performing duties including receiving calls, data entry, call logs, filing, and faxing proper documents for certain customers. EDUCATION

Bachelor of Science in Healthcare Management

South University

2013 to 2017

High School Diploma

MacArthur Senior High School Lawton - Lawton, OK

2004

SKILLS

Data Entry, Microsoft Office Proficient, Attention to Detail, Knowledge of Medical Terminology, Excellent Written and Oral Communication, Type 50 WPM and 10-key proficient