MICHAEL A. NORMAN

acqmq0@r.postjobfree.com

347-***-****

EXPERIENCE:

NYC Department of Parks & Recreation, New York, NY May/2014 –November 2014 Seasonal Maintenance and Operations Worker

Collect and dispose of litter and debris; ensure entrances and walkways are clear for pedestrian access

Operate weed whacker, leaf blower. Lawn mower, and various hand/power tools

Clean, sanitize and service restroom facilities

Address patron questions, provide information or directions

Paint park benches; paint and inspect fencing and playground equipment; notify supervisor of need of repairs

Citi Group; Long Island City NY, July 2011-October-2011

Collections/Risk Management (Temp)

Made collection calls.

Updated codes to data entry system

Interaction with respondents via in-person and telephone

Light filing and clerical

Aetrex Worldwide Inc; Teaneck, NJ February2010 - May2010

Collector/Credit Department (Temp)

Monitored corporate accounts for delinquency and make daily collection calls

Made calls to customers to determine reason for overdue payments

Reconciled discrepancies with customers. Release orders from hold status

Managed other credit and collection duties and multiple priorities.

Franklin Credit Management Corp; Jersey City, NJ March-2006 - April-2009

Collector/Loss Mitigation Rep

Contacted borrowers to secure payments on past due loans to bring account current

Handled loss mitigation programs; Deferments, Repayments plans, pay and accrue, short sales

Assisted Collection Manager and Supervisor with day to day operations and collection projects

Oversaw escalation calls for other collection reps when supervisor and manager not present.

JPMorgan Chase Co; Hicksville NY, March 2003-August 2005

Collector/Service Representative-Card member Services

Promoted various treatment programs to customer s to ensure payment and reestablish good standing

Sold balance liquidation programs to select clients after conducting financial needs analysis

Continuously made courtesy calls to clients in order to build and maintain relationships. Maintained all security controls and always passed compliance review

Negotiated settlements with clients to ensure payment

Initiated high volume of phone calls on a daily basis.

EDUCATION AND TRAINING:

Mildred Elley School, New York, NY

Associate’s in Occupational Studies Degree in Medical Assisting 03/12-01/2014

MAWS Medical Associates Of Wall Street, New York, NY 11/13-1/2014

Administrative Skills- call for verification’s of patients insurance and photo copying, scanning

Clinical Skills- taking vital signs, EKG’S and visual acuity examinations; aseptic techniques, fitness exams

Laboratory Skills- phlebotomy, urinalysis, and specimen collection

John Jay College of Criminal Justice, New York, NY Certificate in Security Management, 1992

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