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Manager Customer Service

Location:
San Francisco, CA
Posted:
July 07, 2015

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Resume:

Kathy Keller

acqmoc@r.postjobfree.com

410-***-****

Education

Towson University

Master of Arts in Education

University of Akron

Bachelor of Arts in Communications

Accomplishments

Accomplished Nordstrom "Pacesetter" status in first year (top 10% of company)

Sold $240,000 in consumer goods.

Employment

Robert Half International/OfficeTeam April 2011 to Present

Account Manager – Staffing

Sell services to prospective clients and build existing client relationships

Recruit, interview, and place administrative professionals within a fast-paced, team oriented environment

Marketing to clients by phone, as well as conducting client meetings in-office

Achieve sales results with confidence, perseverance, and a high sense of urgency

Projected bonus – 9 months. Achieved – 4 months

Stay at home mother from March 2010 to April 2011 upon relocation to Ohio

Nordstrom November 2005 – March 2010

Assistant Department Manager August 2007 to March 2010

Achieved sales goals for 8.5 million dollar department by coaching and mentoring beauty advisors to reach sales potential of each cosmetic line

Schedule 45 Beauty Advisors according to daily sales goals

Meet with vendors and Regional Manager to plan and execute events

Complete vendor returns to maximize inventory replenishment

Department operations, including restocking, maintaining visual standards, and resolving customer service issues.

Partner with Department Manager to interview, hire, train, and write annual reviews of potential/current employees.

Counter Manager October 2005 to August, 2007

Meet/exceeds sales goals of Nordstrom and Estee Lauder

Train, schedule, and supervise 2 beauty advisors

Address customer needs by disseminating product knowledge and consultative selling Macquarie Mortgages August, 2003 to December 2004

Account Executive

Business development and outside sales consisting of acquiring, developing, and maintaining relationships with mortgage brokers

Achieved target volume of 2.5 million funded each month

Presentations with up to 30 brokers to convey product knowledge and communication of industry trends

National Fidelity Mortgage Corporation August, 2002 to July, 2003

Loan Officer

Originated loans through cold calling to provide services benefiting borrowers through refinance. Up to 100 inbound/outbound calls per day.

Maintained monthly company expectation of closing 4 loans

Communication with borrower, lender, and processor to ensure optimal service and efficient transaction.



Contact this candidate