Andrea McBee

*** ******

San Antonio, TX *****

210-***-****

acqmno@r.postjobfree.com

QUALIFICATIONS SUMMARY

Highly Personable Customer Service Representative with excellent phone skills who will deliver superior service. Bring four years of office/customer support experience working within high-volume call center environments. Exercise independent judgment, decision-making, and problem solving abilities.

Patient, calm and pleasant professional

Ability to multi task and handle a fast paced work environment

Knowledgeable Microsoft office; MSWord, Excel, PowerPoint

Type 50 wpm

EXPERIENCE

04/11 to 10/14

Jon Wayne LTD

Customer Service Representative

Customer service representative performance coaching

Answer incoming calls/direct calls to proper department

Took initiative to solve customers’ billing inquiries

Scheduled service call appointments.

Researched and analyzed incoming calls.

01/10 to 04/10

Transcom

Technical Support Agent

Technical support for Comcast customers.

Attend to the unsatisfied customers to solve queries and complaints efficiently.

Created trouble shooting tickets.

Scheduled service call appointments.

04/09 to 05/09

Innova Hospital

Medical Office Specialist-Extern

Filed Medical Records

Take vital medical data on patients to assist doctor

ICD-9 and CPT-11 Coding / Medi-soft trained

Health Insurance verification

Knowledgeable in HIPAA regulations

EDUCATION

09/08 to 06/09

Texas Careers

Medical Office Program

1994 to 1998

St. Gerard’s High School

Diploma