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Manager Customer Service

Location:
San Francisco, CA
Posted:
July 07, 2015

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Resume:

M. Brian Fortson

**** ***** ****** **. • Greensboro, NC 27410 • 252-***-****

Email: acqmn9@r.postjobfree.com

Objective

Goal oriented individual seeking career advancement as a team leader within a production environment. Previous leadership experience in training a high performing team while adhering to company policies and established safety standards

Education

Elon College, (Elon, NC) August 1995 - May 2000

B.A. in Sociology; Minor in Criminal Justice Studies

Activities: Varsity Football (1995-2000)

Student Athlete

Work Experience

Johnson Controls – Kernersville, NC February 2014 – Present

Production Area Manager Training

Drives daily safety emphasis

Responsible for day to day operations on a 24/7 schedule

Daily management and development of area team members and supervisors

Reports and communicates area updates and issues directly to the Plant Manager

Schedules and works with maintenance to plan PM and break down maintenance support

Six Sigma Lean Manufacturing experience

Manage union employees

Production Supervisor – Power Solutions

Trained production personnel to perform assignments safely and efficiently

Maintained accurate database information regarding employee training and certification

Administered and enforced health, environmental and safety standards and work practices and procedures

Arranged for proper maintenance of machines and equipment

Oversaw process, procedure and equipment improvements

Controled labor and material usage to meet or improve standard costs

Six Sigma Lean Manufacturing experience

Manage union employees

Polo Ralph Lauren, - Greensboro, NC March 2010 – February 2014

Distribution Center Shipping Coordinator – Retail/Full Price Retail

Execute designated planning strategy for financial responsibilities of budgetary goals

Determine areas needing to be cross-trained within the department to increase bench strength

Movement of associates within and outside the department in accordance with volume and capacity

Monitors flow of work removing hindrances and searching for opportunities to exceed

Continuously inspect area for safety, housekeeping and production opportunities that may lead or prohibit further success

Plan and Forecast workloads

Work with cross-dock cartons (FOA, PRC, XD)

Maintain Made-To-Measure (MTM) daily

Manage Pack & Hold for all new stores as well as current stores as needed

Conduct daily meetings discussing workloads, safety issues, 5S program and update on new stores

Active member on the 5S and Safety committee which is a facility-wide project

Communicate effectively with cross functional departments to ensure quality customer care

Asset Protection Associate

Monitored daily facility operations to ensure corporate policies and procedures were adhered

Utilized database reports to manage company assets

Managed inbound and outbound freight; working in direct partnership with the Shipping & Receiving Departments

CSX Transportation - Rocky Mount, NC April 2007 – January 2010

Freight Conductor

Responsible for transportation of multi-million dollar freight train across country

Managed yard-switches

Inspected trains and made minor repairs as necessary

Comprehend signals, safety, and operating rules of train transportation

Lowe’s Home Improvement - Greensboro, NC August 2005 – March 2007

Department Manager

Managed the daily operations of a variety of departments to include training and staffing up to 40 associates

Maintained & managed inventory stock and department appearance

Worked with management and other personnel to meet and exceed departmental goals

Brooks Building Products - Greensboro, NC February 2005 – August 2005

Sales Representative

Worked with contractors to provide quality customer service

Developed relationships with new construction, track builders, and home improvement contractors to increase sales volume

Read blueprints, created materials list, provided estimates, visited job sites, created special orders, and scheduled deliveries for contractors

84 Lumber Company - Raleigh, NC & Greensboro, NC August 2002-February 2005

Acting Manager/Sales Representative

Managed the daily operations of retail lumber company with annual sales volume of $4 Million

Skills

• Microsoft Word, Excel, Power Point, Access, and Outlook

References available upon request



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