**** *** ******* **** ***. ***, Huntsville, AL ***06, 256-***-****, acqmn8@r.postjobfree.com

Tiffany Etheridge

Objective

Customer Service Provider

Experience

Dec. 2012 - Present

Wells Fargo

Huntsville, AL

Lead Teller

Lead Tellers are able to juggle a variety of tasks including exercising excellent customer service in all customer interactions, managing and resolving customer conflicts, following procedures to minimize errors and reduce fraud, as well as providing information to customers on new products and services.

Lead Tellers work under limited supervision, assist with work flow to ensure Tellers are successful, consistently balance their cash daily, have great rapport with people, meet their referral and sales goals, and enjoy helping others all while maintaining ethics, integrity, and embracing diversity.

Experience meeting customer service or customer satisfaction goals including meeting sales goals/quotas

March 2011 - Oct. 2012

Verizon Wireless

Huntsville, AL

Customer Service Representative

Exhibits quality customer service from greeting point through departure; ensuring that all aspects of a customer’s needs are met and that every customer has a positive experience

Other duties include service activations, processing ESN (electronic serial number) changes and bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades.

Assists in the administrative functions of the store, including cash management and asset protection of store inventory.

Jan. 2010- June 2011

Holliday’s Fashion

Huntsville, AL

Sales Associate

Recovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentations

Understands the cultures and ensures compliance with all Values & Behaviors, as well as store operational standards

Follows Direction: ability to prioritize and meet deadlines as assigned with minimal supervision

May 2008 – Dec. 2009

Top Fashion

Huntsville, AL

Cashier

Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones)

Completes customer transactions accurately and efficiently at point-of-sale

Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours and adheres to merchandise protection standards

Jan. 2008 – May 2008

Burke’s Outlet

Huntsville, AL

Store Supervisor

Work to attain maximum profits, sales, return on investment, market share, guest goodwill and team member satisfaction

Act as leader on duty responding to guest and team member concerns, as well as opening and closing the store and ensuring all Target property and personnel are secure

Direct all merchandising, operational and personnel functions

Jan. 2005 – July 2006

Evergreen City Hall

Evergreen, AL

Magistrate

Assists in the maintenance and preparation of local internal controls

Answers incoming calls providing information in response to all inquiries regarding money issues.

May provide assistance as necessary in various administrative matters

Education

December 2010

Alabama A&M University

Normal, AL

B.A. Psychology

Cum Laude, Perfect Attendance Award, Honor Society

References

References are available on request.

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