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Customer Service Quality Assurance

Location:
Breaux Bridge, LA, 70517
Posted:
July 07, 2015

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Resume:

EVI IDOGHOR

*** ******** *****, *********, ** ***06 337-***-**** acqmmy@r.postjobfree.com

QUALIFICATIONS PROFILE

I am a college graduate, seeking a full-time position that will allow me to use my degree, my practical experience, strong interpersonal skills as well as my eagerness to contribute to a quality company. Some of my skills are as follows:

•Fast learner with ability to research and develop new processes to optimize customer satisfaction.

•Self-motivated and well-disciplined individual with a positive attitude and the desire to acquire new technical and leadership skills.

•Competent in areas such as marketing, management, accounting, heat/mass transfer, transport phenomena, polymers, material science, and plant design.

EDUCATION

Bachelor of Science in Chemical Engineering

University of Louisiana at Lafayette, LA

EXPERIENCE

PROCESS SAFETY INTERN June - August 2014

Made sure that pre-startup safety review took place before a new job took place, such as

•Construction and equipment are in accordance with design specifications;

•Operators followed the procedures to perform the required jobs;

•Operators and engineers completed process safety training courses, to reduce accidents which could involve loss of lives and materials in the plant caused by human error;

•Safe guards, operating, maintenance, and emergency procedures are in place and are adequate;

•Process hazard analysis has been performed for new facilities before startup.

QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT INTERN, May- August 2013

•Analyzed business/HR processes and service models to define directions for improvement;

•Updated organization's orientation manual to support new employees in the mastery of policies, procedures, and standards;

•Provided ad hoc administrative support to senior management.

RELEVANT COURSES

PROCESS SAFETY MANAGEMENT April 2014 (Certification)

Process Improvement Institute, Charlotte, NC

BUSINESS DEVELOPMENT January - May 2012

Developed a marketing plan for an independent sales venture.

CHEMICAL ENGINEERING August, 2010 – July, 2011

•“Preliminary results from the Synthesis of Methanol from Coal using the Water gasification process with Aspen simulation.” (Design project presented at University of Louisiana, Lafayette)

TECHNICAL SKILLS AND SOFTWARE

Strategic Analysis & Planning ● Research & Development ● Technical Reports ● Reporting Compliance & Guidelines ● Plant Design ● Quality Assurance ● Communication Skills

•Windows, MS Office (Word, Excel, PowerPoint), ASPEN Engineering Suite, MATLAB

PROFESSIONAL AFFLIATIONS

•American Institute of Chemical Engineers - Treasurer

•Society for Women Engineers



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