Lisa Muslin

*** *.*. *** ***** Deerfield Beach, FL 33441 acqmmk@r.postjobfree.com 954-***-****

PROFILE

High volume Server with over 6 years experience in the restaurant field. Highly motivated and able to multi-task and prioritize workload under pressure. Make a constant effort to become familiar with regular customers and how to meet their needs. Proven record of enhancing customer satisfaction and overall patrons’ ratio by demonstration of high quality hospitality etiquette.

AREAS OF EXPERTISE

• Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.

• Vass knowledge of food, wines, spirits, liquors, and champagnes.

• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium.

• Suggestively up-selling beverage and food items to guests.

• Fast turn around time.

• High volume sales.

EXPERIENCE

Irishmen Pub Boca Raton, FL 02/201515-06/2015

Server

• Check with customers to ensure that they are enjoying their meals and take appropriate action to correct any complaints or requests.

• Ability to recommend Food & Beverage combinations and up-sell alternatives.

• Monitored guests at all times, predicted needs and quickly responded to requests. Served customers with courtesy, patience and a smile

Cheetah Palm Beach West Palm Beach, FL 02/2013-12/2014 Cocktail Waitress/Bottle Server

• Maintained table appearance by pre-bussing, checked drink levels, removed clutter and provided sufficient napkins

• As a VIP/ Bottle waitress I was to bring customers in to purchase bottles, set up their VIP area, and constantly make sure that they were being taken care so that they could have the experience of a lifetime.

• Collect credit card and ID. Pre- authorize. Deliver proper presentation of Bottle service. This includes sparklers, crafts, ice buckets, napkins and straws. Pouring all beverages. Waterway Grille Riviera Beach, FL 01/2012-10/2013

Social Networking/Manager/Server

• Running and managing the social networking sites

• Greeted customers, developed rapport; accepted, processed and delivered orders

• Managing the phones and taking orders for delivery and pick up.

• Perform stocking duties and inventory maintenance before, during, and after every shift. Nippers Sports Bar and Grill 10/2007-09/2010

Head Server

• Interacted with customers in a busy, crowded restaurant.

• Check with customers to ensure that they are enjoying their meals and take appropriate action to correct any complaints or requests.

• Service delivery and ability to find win-win resolutions.

• Ensure floors, tables, and stools are clean and free of clutter at all times.

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