Office assistant/administrator

Highly qualified and dependable individual with experience in aiding to guide daily business operations.

Reliable support professional with an expert ability to multitask and proven ability to play a key role in client services and general office operations. Possessing excellent communications skills and the ability to increase and maintain existing customer bases. Accustomed to fast-paced office environments that demands professionalism at every level.

Additional Highlights

Effective in managing time, coordinating details and balancing competing demands.

Proven ability in answering and screening calls, extracting pertinent information and maintaining confidentiality.

Motivated self-starter who consistently goes beyond the requirements of the job to meet organizational objectives.

Solid reputation for a strong work ethic and managing trusting relationships with public, clients and coworkers at all levels.

Proven ability to multitask with attention to detail and accuracy in a fast-paced environment.

Friendly and meticulous with excellent phone etiquette, a professional demeanor, and a personable office presence

Specific areas of experience

Instructed preschool-aged

Information Gathering/Problem Resolution

Established and created Curriculum

Multitasking/Time and Task Management

Records Management

Planning, Organizing, Communications

Maintain confidential patient records

Computer proficiency: Word, PowerPoint, Excel

Professional experience

Little Shining Star’s Home Daycare LLC, Henrico, VA

Owner

2014-2015

Capitol Kingdom Learning Center, Richmond, VA

Lead Toddler Teacher

Little People Power Daycare, Chesterfield, VA

Assistant Teacher

Tender Hearts Learning Center, Chesterfield, VA

Lead Infant/Toddler Teacher

2012-2014

1994-2008

2002-2005

Develop and instruct-age appropriate lesson plans that encourage physical, emotional, social, and academic growth. Incorporated hands-on-activities and fun manipulative to accommodate all styles of learning. Interact extensively with parents to provide regular progress reports. Show case children’s work to boost their self esteem and keep them motivated.

Observed and evaluated children’s performance, behavior, social development, and physical health.

Taught basic skills such as colors, shapes, numbers, and letter recognition, personal hygiene, and social skills.

Organized and lead actives designed to promote physical, mental and social development.

Establish clear objectives for lessons, and projects, and communicate objectives in an age appropriate manner.

Adapt teaching methods and instructional materials to meet students varying needs and cognitive levels.

Identified children displaying signs of emotional, developmental, or health related concerns; discussing them with administrator and parents.

Planned and supervised class projects, field trips, visits by guests, or other experiential actives.

Supervised, evaluated and planned assignments for teaching assistants and volunteers.

1st Choice Government Solutions, Richmond, VA

Managed Care Specialist

2011 – 2012

Responsible for providing detailed information about enrollments choices primarily to assist members in making an informed decision about the most appropriate MCO or PCP for Medallion to meet their health care needs.

Enrolled members into an MCO or PCP, during open enrollment or as a benefit change.

Educated members on Managed Care Health Plans and Medallion PCP’s with in their locality.

Assisted members on health care related questions and concerns, and provided quick resolutions.

Referred members to appropriate resources for resolution of health care and billing related issues.

Track and communicate detailed information surrounding customer concerns to the Department of Medical Assistance

Triaging of telephone calls to participating health plans, member services departments; Department of Social Services Agencies or the departments recipients and provider Help lines.

Complete Health Status Assessments on MCO members and forwarding information to participating MCO.

Mondial Assistance, Richmond, VA

Travel Service Insurance Specialist

2009 – 2010

Perform as a Travel Insurance Specialist; consistently providing quality customer service that expands and maintains the company’s customer base – by proactively identifying and meeting their needs in a caring and professional manner and responding in a quick efficient manner while meeting defined goals and expectations.

An experienced Customer Care Representative with over (put your years off experience down in this spot) years of experience working in a fast-paced call center environment.

Actively answer incoming calls from customers, travel agents, business partners, and internal departments regarding – products/services and claims processing.

Capital One, Richmond, VA

2006 – 2008

Retail/Collection Account Specialist

Responsible for answering incoming calls for credit card collection department by utilizing effective relationship building service and sales techniques to reconcile negative account balances and maintain existing client bases.

Consistently perform n the Top 5% for Quality, Services/Sales within peer groups and departmental goals.

Established trust, confidence and rapport with individual clients while helping them to resolve account credit issues.

Reviewed account information and managed the demands of customers with quick problem resolution.

Maintain individual and department service and sales levels.

Satisfied the needs of every customer, while meet quality standards and departmental Average Handle Time goals.

Identified customer needs, provided products that will best meet needs in a timely manner.

Initiate the sales of other company products to new and existing customers.

Effectively communicate the customer needs to internal department and personnel.

Planned organized and utilized time management to meet daily goals.

Dollar General, Richmond, VA

2005-2006

Assistant Manager

Walgreens, Richmond, VA

2001-2003

Cosmetics Supervisor

Responsible for the daily operations of a retail store. Developed strategies to improve customer service, drive store sales, and increase profitability. Managed and increased the cosmetic department revenue and booked dollars, implemented innovative approaches to create and expand the store customer base. Set daily associate goals based on monthly expectations

Education

Ashford University, IA, 2009 - 2011

John Tyler Community College, Chester VA, 2001- 2003 and 2006 – 2007

REFERENCES

P. Devin Mason- LSM

Richmond, VA (804) 306 - 3551

Terra Athey- Capitol One Inc.

Goochland,VA 804-***-****

Latisha Outen- Child Care Provider (Self- employed)

Chesterfield, VA (804) 796 - 9729

Contact this candidate