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Customer Service Project Manager

Location:
Saint Paul, MN
Posted:
July 07, 2015

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Resume:

RAYMOND DASSRATH

(H) 952-***-**** (C) 612-***-****

acqmkv@r.postjobfree.com

KEY ACCOMPLISHMENT

99% customer retention

**** **** ******** ******* ****

Million dollars plus sales per year

Development and training for employees on new technologies, product and equipment.

Negotiated new contract from major retailers generating millions in revenues.

Manage and mentored a 10 person staff in customer relationship and professionalism

Managed multiple projects simultaneously within budget,time, successful results

PROFESSIONAL EXPERIENCE

LUBE TECH EQUIPMENT SALE AND INSTALLATION (2014-2015)

PROJECT MANAGER / ESTIMATOR/SALES AND SERVICE

Strong leadership, communication, and interpersonal skills, to achieve customer satisfaction

Develop new operational goals to increase production.

Led project teams responsible for new equipment installation successful results.

Onsite inspection and customer compliance training on Minnesota pollution control agency.

B H PETROLEUM EQUIPMENT COMPANY (2010-2014)

SALES CONSULTANT /ESTIMATOR

Increased annual profit overall.

Developed and design projects, add specification to contract documentation.

Implementation of new software application for both retail and commercial industries.

Introduction of new distributorship in a leading industrial and petroleum global market.

PUMP AND METER SERVICE SALES AND INSTALATION (1995-2011)

CUSTOMER SERVICE/PARTS MANAGER/SALES CONSULTANT.

Increase customer service and satisfaction to the highest level.

Conduct customers class room seminars on new products and technology

Increase inventory, manage warranty claims, scheduling, work progress.

Provide solutions on all laws, codes and regulations impacting the industry.

Exceed sales quota and achieve goals as a million dollar sales representative.

PICKLE FACTORY RESTURANT& BAR (1995 - 1998)

RESTAURANT OPERATIONS AND OWNERSHIP

EDM SPECIALTY TOOL (1993 -1995)

MACHINE OPERATOR

VECTOR ENGINEERING (1991-1993)

MACHINE OPERATOR

QUALITY MILLWORK INC (1987 - 1990)

PROJECT ESTIMATOR

TEXACO OIL REFINERY COMPANY (1976-1984)

MACHINIST /REFINERY MAINTAINANCE OPERATOR.

RICHARD MANUFACTURING COMPANY (1990 -1991)

EQUIPMENT OPERATOR

SAN FERNANDO TECHNICAL INSTITUTE (1976-1984)

PART TIME INSTRUCTOR

Instructed vocational students in the area of practical technology drawing with associated math and applied sciences.

EDUCATIONAL CREDENTIALS

RENOWN COLLEGE – GENERAL EDUCATION STUDIES

UNIVERSITY OF LONDON - APPLIED ENGINEERING DRAWING

SAN FERNANDO TECHNICAL INSTITUTE - ENGINEERING AND DESIGN STUDIES

MACHINE SHOP AND REFINERY MAINTAINANCE

BOARD OF INDUSTRIAL TRAINING - MACHINE SHOP APPRENTICESHIP TRAINING

DUNWOODY INDUSTRIAL INSTITUTE –ARCHITECTURAL DRAFTING

HENNEPIN TECHNICAL INSTITUTE - METALLURGY, QUALITY CONTROL AND AUTO CAD

UNIVERSITY OF ST THOMAS – CERTIFIED PROFESSIONAL PROJECT MANAGER



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