TERRANCE PARHAM

**** ******* ******* ****, *******, GA. 30341

* */770-***-**** acqmkd@r.postjobfree.com

EDUCATION

Georgia Perimeter College Decatur, GA. Business Administration08/97-10/98

DeVry Institute of Technology, Decatur, GA.Business Operations 11/98-11/00

Software Mastered & Special Skills

Microsoft Word 2000

Microsoft Power point 2000

Microsoft Excel 2000

Microsoft Access

Microsoft Publisher 2000

Lotus 123

Corel Word Perfect

Lotus Word

PROFESSIONAL EXPERIENCE

Wipro LLC. (Atlanta, GA) 09/2014-Present

Customer Service Manager/Team Lead

Responsible for training and monitoring 25-30 agents in a call center environment.

Held weekly training sessions with all agents

Did quality control for agents

Handled schedule and payroll for agents

Gave feedback through weekly meetings with Ops Manager and V.P

Handled all review performances on a monthly basis

Spot Reservation (Kennesaw, GA) 04/2013-02/2014

Customer Service Manager /Vendor Relations Manager

Responsible for monitoring, hiring, training and quality control for 25 people in a call center environment.

Monitoring, scheduling, hiring, training, quality control of call center

Assign pricing for vendors across the country and handle payments via credit card and paypal

Produce weekly reports for C.E.O and General Manager

Assist Accounting department with charge backs and refunds for company and produce Excel sheets for P&L

Acquire new business relationships across the country to increase revenue and maintain business relations with new and current vendors as well as handle payments and negotiate prices.

Make Payments and process credit card payments through Paypal and Merchant Solutions

Ivory Chevrolet (Union City, GA) 01/13-04/2013

Business Development Manager

Oversaw and managed the daily operations of the Business Development Center

Recruited and trained employees for the Center

Prepared and presented reports monthly to all Department Heads

Review performance and develop improvement actions

Monitor and record all customer and coordinator calls

HeadBand LLC (Kennesaw,GA) 06/08-09/12

Customer Service Supervisor

Oversee 20-25 Customer Service employees, monitor calls, training new employees, set scheduling, budget reports, hiring of new employees, and quality control.

Oversee 10-12 Collective Selling agents that bring in over one million in revenue

Decreased BBB complaints by 70% and credit card chargebacks by $100,000.00

Assisted in complaints with Attorney General and Consumer Affairs

Nordic Cold Storage (Atlanta, GA) Inventory 10/06-04/08

Inventory Specialist

Responsible for taking correct inventory of incoming products as well as outgoing products to customers

Accounting for all damaged merchandise that is received

Trauner, Cohen and Thomas (Atlanta, GA ) 05/05-01/06

Customer Service Manager

Assisted customers with any concerns about their credit history

Recommended loan approval for those that qualify

Obtain payment solutions

National Asset Management (Marietta, GA) 03/04-04/05

Collection Manager

Assisted delinquent credit card holders with payment solutions

Accessed credit reports for loan approval or refinance

Collected payments on charged off Capital One and Dillard accounts

Assisted customers with any questions or concerns on their account and company policies as well as state laws

Convergent Resource Information ( Norcross, GA) 04/03-01/04

Customer Service Manager

Assist fellow team members on policies and procedures including monitoring and training new team members

Member of escalation team dealing with very irate customers and making determinations on customer’s financial capability to make payments on electrical service

Assisted customers with any questions or concerns on their account and company policies

Obtain a resolution for payment and forwarded orders of reconnect or disconnect of service

Risk Management Alternatives (Decatur, GA) 07/01-04/03

Customer Service Representative

Member of escalation team dealing with very irate customers and making determinations on customer’s financial capability to make payments on electrical service

Assisted customers with any questions or concerns on their account and company policies

Obtain a resolution for payment and forwarded orders of reconnect or disconnect of service

Collect payments on delinquent account for Shell Gas Co.

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