Highly motivated, goal-oriented professional with diverse background. Obtain a position within an organization that will allow me to further develop my clerical aptitude. History of using research and data analysis to develop innovative solutions to workplace challenges.

Experience:

H&R Block Atlanta, GA 1999-2015

Sr. Tax Advisor (seasonal position)

Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.

Interview clients to obtain additional information on taxable income and deductible allowances.

Provide excellent customer support services by increasing clientele and ensuring confidentiality of files.

Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.

Tax Prepare

Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.

Checked data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.

Computed taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.

DeKalb Medical Center Decatur, GA 2006-2007

Customer Service Representative

Answered customer inquiries, complaints and issues. Also composed correspondences.

Compiled and prepare insurance claim verifications; Issued HIPAA forms for patient consent.

Data entry on accounts payable and receivables as well as collecting on delinquent accounts.

Created and maintained daily records and spreadsheets.

Posted payments and charges to account.

Completed close out and month end reports.

Education:

Atlanta Workforce Development Agency Atlanta, Georgia 2014-2014

OSHA 10, NCCER Core Curriculum, First Aide, CPR and AED certification, Utility Flagger certification

Advance Career Training Morrow, Georgia 2005-2007

Medical Billing and Insurance Coding Diploma

Massey Business Atlanta, Georgia 1979-1981.

Business Administration, Associates Degree

Skills:

Microsoft Office Suite (Word, Excel, Power Point, Outlook)

Typing Speed of 40wpm and 10 key entry

Over 20 years of customer service experience in the healthcare, financial, and construction industries

Able to work independently or in a team environment with little to no supervision

Trained to handle highly sensitive documents and files with confidentiality