Object iv e

Continually upgrading the skills and abilities of my team in an effort to constantly

improve our highest level of service and client satisfaction. Qual if icat ions

Management Skills: Manage daily operations of store to meet all company standards: sales production, pricing, inventory control, approval of all expenditures, doctors office productions (where applicable), and lab production. Manage store employees; assign duties, establish performance standards and work schedules. Hire, train, motivate, mentor, counsel, measure performance, and dismiss when appropriate with HR approval. Train all staff to greet all customers upon their entering the store, and to begin assisting them Maintain store sales goals at or above company standards, seeking to maximize the store’s gross sales whenever possible. Ensure proper workflow in store’s lab, partnering with the store’s Lab Manager to monitor the status of all eyeglass jobs and ensure that all finished jobs meet company and ANSI standards, as well as the patients’ expectations. Establish and enforce quality control standards for eyeglass jobs produced by the store’s lab. Patient relations, P&L control, reporting, enforcing company policies, safety (OSHA safety requirements), A/R control, store cleanliness/maintenance and inventory control.

Lab Technician Skills: Manual and Automatic; edging, mounting, coating, lensometry, finishing, and more. Custom edging skills as well as drill mounting and safety lenses. Order Process Skills: Insurance Companies; VSP, EyeMed, Davis, Spectera, etc. Billing and EOB experience. Eyewear Skills: Sales expert, Frame Board Management, Frame Buyer experience, Sales Rep Manager, Inventory Control, Quality Control, and more. Pre Testing Skills: Patient history and current health info, lensometry, tonometry, auto refraction, visual fields, retina imaging, contacts education and training, and ophthalmic technician skills. Front Desk: Excellent Customer Service skills, phones, files pre authorizations of insurances, Time Management, Officemate, Mac and Microsoft; Excel, PowerPoint, Word, Outlook, Publisher, and more. Wo rk His tory

Lead Optician, ` Highland Family Eye Care Saint Paul, MN Store Manager, The Chocolate Mill Cafe, Saratoga Springs, NY Project Manager, Sunglass Cabana, Del Mar, CA

Regional Sales Manager, Destination Sama, Beverly Hills, CA Lead Optician, Wink Optometry, Del Mar, CA

Shift Supervisor, Starbucks, Ventura, CA

Educat ion

2014-Present Assistant Project Manager Project Management Institute 2005-Present Optician American Board of Opticianry 2002-2004 Bachelor of Science CAL POLY State University Phone: 518-***-****

Email: jessicanmichellenelson

@gmail.com

Jessica Nelson

“The day I think I know it

all in this industry, is the

day I should retire.”

-Jessica nelson

Certifications

ABO Certified Optician

Lab Safety Training

Lab Electrical Training

Lab Chemical Training

Essilor Sales Certified

Shamir Insights PAL Certified