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Customer Service Management

Location:
Long Beach, CA
Posted:
July 07, 2015

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Resume:

SAIPELIA HAROLDSON

Phone: 760-***-**** Email: acqmhx@r.postjobfree.com

PROFESSIONAL PROFILE

Dedicated, quality driven, and client-focused Professional with an extensive and diverse background in logistics, team development, operations management, and customer service delivery gained through eight years of dedicated military service; coupled with the pursuit of a Bachelor of Science Degree in Healthcare Management. Proven track record of transforming operations, personnel, and resources to manage change and increase productivity. Dependable and personable, relied upon for exceptional multi-tasking and problem-solving skills. Possesses strong initiative and impeccable integrity; able to rapidly respond in fast-paced and ever-changing environments.

Initiate and implement strategic management techniques with open communication and efficient workflow planning. Strong leadership and team-building skills with a participatory management style.

Effective Supervisor; extraordinarily responsive, attentive and versatile communicator. EDUCATION

Bachelor of Science Degree in Healthcare Management - May 2016 National American University, Centennial, CO

Relevant Coursework: Health Information Systems / Quality Improvement and Risk Management Essentials of Managed Care / U.S. Healthcare Delivery / Medical Terminology /Human Resource Management CORE COMPETENCIES

Management and Operations Strategic Planning/Analysis Implementing Best Practices Logistics/Supply Chain Management Leadership & Supervision Quality Assurance/Control Public Health Management Budget Forecasting/Allocation Procurement/Expenditures Program Design/Policy Team Building/Motivation Work Plan Development Managing Processes Crisis/Change Management Patient Care/Customer Service Healthcare/Program Management Staff & Personnel Development Risk & Needs Assessments CAREER HIGHLIGHTS

Logistics Professional: Led a team of 15 personnel – in a combat zone – to inventory and account for all property on base in Iraq during shutdown/handover operations to the government of Iraq as part of the reduction of forces. Identified and accounted for over $10M in equipment. Logistical expertise and precise operational execution saved the Army over

$5M. As the first base in Iraq to be closed – the team set the standard/precedent for all the other base closures.

Senior Supply Manager at the National Training Center (NTC) in Fort Irwin, CA: supervised/managed a team that provided flawless logistical support to nine sections – over 1,800 personnel during seven NTC exercise rotations. Delivered critical support for units preparing to deploy to Afghanistan and Iraq.

As a Trained Leader, supervised, directed, mentored, trained, and provided disciplinary oversight for 10 Soldiers.

As Senior Supply Manager at NTC, identified incomplete system for tracking and accounting for financial liability investigation of property loss (FLIPL) –an Army requirement. Created a new system – per regulatory guidance. Implemented processes and increased accountability from 45% to 100%. PROFESSIONAL CAREER PROFILE

STUDENT – Full-time 2012 to Present

Pursuing a Bachelor of Science Degree in Healthcare Management National American University, Centennial, CO

UNITED STATES ARMY

ORGANIZATION PROPERTY BOOK MANAGER Feb 2010 to Apr 2012 4th Infantry Division Headquarters, Property Book Office, Fort Carson, Colorado and Iraq Integral member of Property Book Office for an organization encompassing over 4,000 multi-functional personnel within thirty companies. Conducted budget management, price cost analysis, process analysis/ improvement, project management, and purchasing/procurement management with formal accountability of over $1.2B in assets.

Ensured that $350M of specialized funded shortages and $5M of stock-funded shortages were put on requisition prior to critical Combined Equipment Conference. SAIPELIA HAROLDSON Resume Page - 2

Professional experience continued

Sought out for expertise; provided instruction and hands-on training to 30 Company Commanders; 30 Supply Managers and six Supply Officers on property book accountability.

Ensured 42,000 pieces of equipment were accounted for during RESET program with no losses.

Restructured operations for the Property Book Unit Supply Enhanced (PBUSE). Acquired equipment to support unit readiness requirements. Analyzed statistical data; provided direction/regulatory guidance to external units.

Received, issued and maintained accountability for over $300M in new equipment.

Received five ‘Commendable Ratings’ during Command Supply Disciplinary Program (CSDP) program inspections. Efforts directly supported 20 companies preparing for inspections.

“Ranks as one of the best supply NCOs I have served with in my 14 years of service; A true professional and caring leader.” –CPT A. Jackson SUPPLY MANAGER for Regiment Oct 2007 to Feb 2010

11TH Armored Calvary Regiment, Fort Irwin, CA

Supervised/directed a 10-person team on the proper work techniques/procedures for general upkeep and maintenance; receiving, inspecting, inventorying, storing, issuing and delivering of equipment/supplies. Controlled and updated automated supply systems through efficient data entry and reporting.

Planned/analyzed operational data and reports to gauge conformity with established policies, work standards, and procedural directives. Developed/implemented processes to streamline timelines and increase accuracy.

Created/maintained a system for accountability that saved the organization over $565K worth of equipment.

Synchronized the provision of logistical support to nine sections – over 1,100 personnel during four national training exercise rotations. Maintained 100% accountably of over $500K in equipment during rotations.

Monitored hand receipts, supply activities, and transportation movements. Generated unit material condition status reports. Coordinated/issued equipment at Central Receiving Point/Central Issue Facility - $1.5M.

Restructured Key Control procedures; efforts ensured 100% accuracy in physical security.

Stepped-up and managed team and operations in absence of Supply Officer.

Managed weapons training for sections; resulted in 100% first time qualification for three Soldiers.

Implemented procedures that reduced average processing time for Financial Liability Investigations of Property Loss from 62 to 25 days.

‘Extremely versatile and capable of functioning within any capacity.” – Major K. Heinonen SUPPLY MANAGER Nov 2004 to Oct 2007

249th Quartermaster Company, Fort Bragg, NC and Iraq Controlled/managed automated supply systems for the accounting of organizational/installation supplies/equipment.

Received, inspected, inventoried, issued, and delivered supplies/equipment for a unit of 200 personnel.

Unit Armorer: Created a system of weapons culpability that enabled 100% accountability for all unit weapons. MILITARY TRAINING: Warrior Leaders Course [leadership development], Combat Lifesaver Course, Property Book Unit Supply Enhanced Training, Unit and Organizational Supply Course, Unit Armorer Course COMPUTER APPLICATIONS: PBUSE Certified, Microsoft Office: [Word, Excel, Power Point] HONORS & AWARDS

Bronze Star Medal Iraq Campaign Medal Army Commendation Medals (4) Army Achievement Medal Army Good Conduct Medals (2) National Defense Service Medal Global War on Terrorism Medal



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