Tiffany Nicole Eason

*** ******’s Mill Rd

Princeton, NC 27569

919-***-****

Career Overview

Committed and motivated individual with exceptional customer relations and decision making skills.

Strong work ethic, professional and self-motivated with a high degree of initiative.

Ability to work independently or as part of a team to meet project deadlines.

Multicultural awareness with a high level of adaptability.

Excellent communication and computer skills

Areas of Expertise

Administration

Perform administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Review and update client correspondence files and the scheduling database

Handle internal & external customers effectively by identifying needs, gaining trust, and quickly resolving issues.

Investigate and analyze client complaints and offer solutions

Training

Responsible for training new hires to ensure continued quality of customer service

Successfully trained staff in all office systems and databases, policies & procedures while focusing on minimizing errors and generating superior results

Professional Experience

Grifols Therapeutics (formerly Talecris) October 2010 – November 2014

*long term contract positions for Clayton & RTP locations

NFF Document Support Specialist, 9/12 – 11/14

Ensure consistency and accuracy for each document according to FDA guidelines

Maintaining and updating documents for approval and execution in NFF tracking database

Facilitated and monitored circulation of documents for authorized signatures

Handled the task of scanning hard copies to create electronic copies

Create email notifications for initial review of Regulatory Submission documents in preparation for routing documentation

Issue change control forms when requested by engineers

Create and issue CCR Daily reports for Project team

Create and issue weekly NFF Document Reports

Send out email notifications to Project team

Create and track email notifications during initial review process for Regulatory Submission documents

Issue and log forms for routing and approvals

Issue cancellation memos to Validation department when document numbers are no longer needed or either duplicate request

Run database queries each week for new commissioning documents

Log discrepancies in spreadsheet for weekly reporting

File Clerk, 5/12 – 8/12

Add new material to database records and create new records as needed

Assign record and stamp commissioning document numbers in order to index materials for filing

Responsible for organizing, photocopying and updating documents

Maintained confidentiality of documents

Documentation Coordinator, 3/11 – 7/11

Assisted with 2011 Vendor Cleanse Project

Researched active and inactive vendors for project

Contacting and updating vendor/supplier information

Determine if a vendor should be marked inactive in the last 2 years

Archived 2010 vendor supplier documentation

Search for FedAch Participants

Verified critical vendor/supplier information

File Clerk/Accounts Payable Department, 12/10

Pulled and sorted invoices for audit

PMO Admin Associate II, 10/10 – 11/10

Provide administrative support to Senior Director of Project Management Office

Arrange meetings, agendas, and follow ups for Senior Director

Reserve conference rooms for meetings

Prepare agenda and minutes for staff meeting

Assist members in the Project Management Office group with other projects

Scan confidential documents for Project Management Office department

Process confidential and sensitive information in support of administrative activities

Document Support Clerk, 6/10 – 9/10

Scanned and reviewed confidential documentation for Quality Validation and Engineering

Stamped approved protocols for execution

Routed documentation site wide

Processed and issued Validation document number request

Archived off-site documentation

Assisted Quality Validation and Engineering department with locating documents and protocols

RSD Document Support Clerk, 4/10 – 5/10

Create section dividers, new binders, sort and file inactive Regulatory Submission documents final approval forms and file new documents

Complete summary of changes forms, pull inactive Regulatory Submission documents from binders

Scan new and superseded inactive Regulatory Submission documents from email change control coordinator for closure of CCR

Audit inactive Regulatory Submission documents on Documentation Web and hard copy files

Consolidate Pre-approved binders

Organize Alpha 1-MP history documentation

Sort and file TRD/RSD history files for offsite storage

File (new) inactive Regulatory Submission document history

Assist with inactive Regulatory Submission documents delivery and pickup as needed

Archived off-site documentation

LMS Data Entry Support Clerk/Compliance Wire, Archiving Support Clerk, 9/09 – 2/10

Assigned security roles to users

Data Entry verification with Training Session Reports (TSRs) and Qualification summary forms

Generate Compliance Wire reports

Add recurring training assignments to users

Provide formal documentation to support regulatory, quality, and enterprise system training requirements, including instructor-led and e-learning format, structured on-the-job (OJT), trainer qualifications and checklist guides

Filing/Archiving/Entering Training Session Reports (TSRs), Matrices, OSHA certificates, Turnaround evaluations

Pull employees training documents for JCC Cohort Program

Editing users information, adding historical completions, and adding assignments

Provide centralized coordination of training policy, procedures and systems

Maintain Learning Management System (LMS) training environment and provide

Sales Associate (worked during and in between contract assignments)

Talbots Outlet, Smithfield, NC January 2011-July 2014

Greet customers, determine each customer’s needs

Maintain knowledge of existing sales promotions, policies concerning payments and refunds

Answer customer’s queries pertaining to merchandise and the store

Recommend items to customers as per their needs and preferences

Represent Talbot’s as trusted style and fashion adviser

Share relevant products information with customers: trends, inspiration, product knowledge and top 10 investment pieces

Ask questions, actively listen and repeat customer needs to check understanding to make relevant product choices

Escorts and assist customers in fitting room

Explain loyalty benefits and invite customers to apply for a Talbot’s charge

Help the customer transition from decision making to purchasing

Able to work with multiple customers, pass off customers to other associates and working with zone coverage

Interact with customers to offer her a service experience with a sales result

Friendly, upbeat and interested in her

Set-up merchandise for display

Customer service skills, organizational skills and data management abilities

Education

Strayer University, Raleigh, NC

Bachelor of Science, Criminal Justice, 2011

Johnston Community College, Smithfield, NC

Associate of Science, Criminal Justice, 2007

Southeastern Academy

Certificate, Travel & Tourism, 1997

Awards/Certificates

Certificate of Appreciation for Outstanding Performance with 2011 Vendor Cleanse Project

Awesome Client-Site Employee for 2011 Vendor Cleanse Project

Awesome Client-Site Employee for Completion of the Compliance Wire Launch

Alpha Sigma Lambda National Honor Society

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