FOONG PEK KEEN (RYAN)

CONTACT DETAILS

Address : **, ***** ***** ****** ***/8G, Setia Alam, 40170 Shah Alam, Selangor Telephone No. : --

Mobile No. : 012*******

Email : acqmfq@r.postjobfree.com

PERSONAL PARTICULARS

Age : 35 years

Date of Birth : 1 Feb 1980

Nationality : Malaysia

Gender : Male

Marital Status : Married

IC No. : 800***-**-****

QUALIFICATION

Qualification : Bachelor's Degree

Field of Study : Computer Science/Information Technology Major : Business Information System

Institute/University: University of East London, United Kingdom Graduation Date : 2004

EXPERIENCE

Experience Level : Total 11 Year(s) of Experience

EMPLOYMENT HISTORY

Company Name : KPMG Malaysia

Position Title : Senior Executive, IT

Position Level : Senior Executive

Specialization : IT/Computer - Hardware

Industry : Accounting & Tax Services

Duration : August 2013 – Present

Work Description:

Manage and lead the Helpdesk team.

Manage all critical IT functions for all KPMG offices in Malaysia including maintaining all helpdesk functions such as notebooks, desktops, software deployment and user support for local and global applications, also assist in managing network and servers.

Act as National Anti Virus specialist - To provide latest and most updated virus information to users, maintaining anti virus servers and client computers according to Global standards. Reports directly to NITSO and Regional IT Director.

Act as Safeboot specialist – To maintain and implementation of hard disk encryption application to all computers in the KPMG.

Procurement advisor for all computer hardware for all KPMG offices.

Manage all Global initiatives ITS projects deployment and implementations.

Manage all local ITS Projects deployment and implementations.

Maintains all asset management database for reporting purposes.

Expansion planning for IT resources and technology.

Perform internal IT Security Audit and Advisory.

In charge of ensuring the functionality and uptime of all hardware, servers room and department.

Ensure routine backups are performed as outlined by the Backup & Restore Manual. Company Name : Ascom Network Testing Sdn. Bhd.

Position Title : Technical Consultant

Position Level : Senior Executive

Specialization : IT/Computer - Hardware

Industry : Telecommunication

Duration : April 2012 – May 2013

Client: Maxis Communications Bhd

Work Description:

Provide first line support to customer in the defined “Region” according to established procedures and ensure that all support matters are attended to promptly.

Response to any enquiries from customers about the technical aspects of the products, including those complex requests/issues referred by Support Engineers.

Refer to 2nd line Support for any technical issues which needs escalation to the next level of support

Follow Customer Service processes as stated in corresponding instruction documents.

Perform trial or roll-out according to project plan or work order, report project progress to superior at regular interval.

Prepare, plan, organize and conduct user training.

Perform on-site intervention according to work order, which includes and not limited to new delivery, on-site support, system upgrade.

Participate in the ad hoc internal projects assigned by the Management from time to time.

Coach and guide Support Engineers in their day-to-day work.

Continuous learning and self-development to equip oneself with knowledge of Ascom Network Testing’s product portfolio, and keep abreast with the latest industry/technology trends.

Undertake any other duties assigned by the Management from time to time.

Prompt communication and follow-up with customers, vendors and internal contacts in accordance to internal rules and business code of conducts of Ascom Network Testing, as assigned by Customer Service Manager.

Implementation of technical solutions for Ascom Network Testing products or related equipments, provided proper authority has been given to respective customers.

Keep abreast of latest telecommunication products, technology and industry information. Constantly equip oneself with knowledge and skills of Ascom Network Testing’s product portfolio. Accomplishment:

Successfully completed Phase 1 implementation and upgrade of Ascom’s network monitoring and benchmarking tool for Maxis with short project timeline while resolving other customer’s backend network monitoring system issues across Asia.

Company Name : Ericsson Resource & Competence Center Sdn Bhd Position Title : Senior Operations Support Executive Position Level : Senior Executive

Specialization : IT/Computer - Hardware

Industry : Telecommunication

Duration : Feb 2010 – 2012

Work Description:

• Responsible for business support tools used specifically by HWS APAC, to ensure optimal business support tools functionality and continuity towards end-users and also involvement in process definition, implementation, development and maintenance activities executed for business improvements.

• Provide technical expertise; ensure data integrity, troubleshooting and rectifications, and reports development for the used support tools.

• Collaborate with Solution Center (IS/ IT Service Desk) to provide support to users.

• Effectively organize, control and document the business processes.

• Support processes, improvements and initiate actions to correct and/ or prevent nonconformities within the business using the support tools.

• Provide status reports for the assigned tasks to the Manager, Delivery & Operational Management.

• Maintain good relationship within all HWS support organizations and end-users.

• Ensure end-users competence in the used support tools.

• Verify business processes and solutions against current business requirements and initiate and implement business improvements.

Accomplishment:

Developed and maintained warehouse tracking system for both Ericsson and DHL our shipping partner to simplified hardware shipment based on countries across the World. Managed, support and provide training for Ericsson hardware repair centre in India and Papua New Guinea for new warehouse system rollout

Company Name : Ericsson Expertise Center Sdn Bhd

Position Title : Solution Integrator

Position Level : Senior Executive

Specialization : IT/Computer - Network/System/Database Admin Industry : Telecommunication

Duration : June 2008 - Jan 2010

Work Description:

Focus on Operation System Support for Radio and Core Network (OSS-RC), Fault Management and Performance Management. Below are the areas of competence gained:

• Common Operation and Maintenance Infrastructure (COMInf)

• IPWorks DNS

• BIND Domain Name Service (DNS)

• Network Time Protocol (NTP)

• Windows Application Server (WAS)

• OSS Client Solution Infrastructure Server (OIS)

• Unix Application Server (UAS)

• Network Performance and Statistic

• OSS-RC Operation and Maintenance

Accomplishment:

Build customized report to generate network monitoring result for customer Bharti in India and Maxis in Malaysia. Company Name : Manpower Staffing Services (M) Sdn Bhd Position Title : Desktop Engineer

Position Level : Junior Executive

Specialization : IT/Computer - Network/System/Database Admin Industry : Computer / Information Technology (Software) Duration : June 2006 - June 2008

Client: Ericsson Expertise Center Sdn Bhd assigned by HP Malaysia Work Description:

On-site Services are a combination of desk-side software support and hardware related support. Below is a list of scope on work for desk-side support:

• Monitors servers, storage devices, and other input and output equipment. Executes backup and recovery procedures. Manages input and output media. Alerts technical support staff when problems occur. Escalates issues as appropriate. Monitors facility security.

• Provides direction, coaching, staff development, training and mentoring to assigned staff. Supervises two or more full-time employees, or their equivalent, on a regular basis.

• Administers and directs installation, maintenance, configuration and integrity of operating system software. Administers network and disk configuration, data backup, security, software patches and upgrades.

• Delivers the tools with cost effectively by managing assets and deliver superior support to end users.

• Track and manage the components which help to collect and compile inventory information.

• Responsible for analysing the feasibility of the asset acquisition

• Managing and tracking software licenses, reviewing and managing IT resource volume and expenditure purchase agreements.

• Defining equipment configuration standards and evaluation criteria.

• Supervising maintenance or development of tracking systems for software or hardware acquisition and related services.

• Supervising, managing, motivating, and training staff ensuring that they employ the best professional methods, practices, and standards to all services they deliver. Accomplishment:

Recognised by Account Delivery Manager by providing different task, from Desktop Engineer to Asset Management Personnel to Team Leader.

Recognised by Regional Project Manager by coordinating and delivering Microsoft Windows Vista Operating System migration project.

Company Name : Getronics Solutions (M) Sdn Bhd

Position Title : Desktop Engineer

Position Level : Junior Executive

Specialization : IT/Computer - Network/System/Database Admin Industry : Computer / Information Technology (Software) Duration : Feb 2004 - Apr 2006

Client : Malaysia Airlines

Work Description:

Provide first level on-site user assistance, with problem determination and problem resolution at the end user’s work location within a facility. Below is a list of scope on work for desk-side support:

• Receive problem from Problem Management Tracking, communicate with end-user for schedule and provide ETA.

• Provide 1st level onsite support at a desktop level include evaluation of hardware/software needs and general computer support.

• Determine whether the problem is hardware, system or application software through isolation process such as carrying out diagnostic tests, LAN/Network connectivity and virus intrusion.

• Supporting of standard operating environment software which includes NetMeeting, Acrobat Reader, Q3270(Terminal Emulation), MOC(Memo Open Client), OPAT + WINDSM, Microsoft Office, Lotus SmartSuite, Winzip, Trend Micro Anti-Virus, Packet Main(IP Dial-up & SITA Dial Up), AT&T Global Network Dialer, Windows 2000/XP, Internet Explorer, Outlook Express.

• Supporting of standard desktop hardware products comprising DELL and IBM. Troubleshooting skills on all standard desktop hardware including specialize printers.

SKILLS

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill) Skill Years Proficiency

Hardware and software troubleshooting 4 Advanced

LANGUAGES (Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

English 9 9

Bahasa Malaysia 8 8

PROFESSIONAL SKILLS

• Good Personality

• Sense of responsibility

• Good communication skills

• Dynamic team player

• Dependable

• Leadership skill

• Highly inquisitive

COURSES ATTENDED:

• ITIL Foundation for IT Service Management

• BUSINESS OBJECTS Desktop Intelligence XI R2: Report Design

• BUSINESS OBJECTS Desktop Intelligence XI R2: Advanced Report Design

• MOC – 5115 Installing and Configuring the Windows Vista Operating System

• MOC – 5116 Configuring Windows Vista Mobile Computing and Applications

• MOC – 5118 Maintaining and Troubleshooting Windows Vista Computers JOB PREFERENCES

Willing to Travel : Yes

Willing to Relocate : No

Possess Own Transport : Yes

Availability : 1 July 2015

REFERENCES

Name : Khoo Siew Bee

Relationship : Former Line Manager

Position : Line Manager

Company : Ericsson Expertise Center Sdn Bhd

Telephone : 060-**-*******

Email : acqmfq@r.postjobfree.com

Name : Julius Tan

Relationship : Former Account Delivery Manager

Position : Account Delivery Manager

Company : HP Outsourcing Services (HP Malaysia)

Telephone : 060-**-*******

Email : acqmfq@r.postjobfree.com

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