Andriel McCormick

**** ********** ** *** * **

Winston-Salem NC 27106

Cell 336-***-****

Home 336-***-****

acqmdv@r.postjobfree.com@gmail.com

Objective: To obtain the Customer Service Representative. This customer service position will enable me to showcase and further develop my computer application skills in addition to my customer service experiences. I would like to be considered as a prospect for the customer service representative position because of my work experiences and work ethics which I believe will compliment Verizon Wireless business operations and clients.

Qualifications: Professional person who is able to work with little or no supervision. Proficient in Windows 7/XP/2000 OS, Microsoft Office Software, and able to learn new software programs required. Ability to define problems, collect data, establish facts and draw valid conclusions.

Relevant Experience:

PepsiCo Winston Salem, NC May 2012-April 2015

Customer Equipment Service Representative

Essential Duties and Responsibilities:

Provide front-line support to business customers regarding troubleshooting fountain, vending and cooler equipment and service order creation via CETS

Provide daily grid and service call support to field based technicians

Use issue resolution follow-up to handle local customer service escalations and provide a resolution within a timely manner

Assist PES Leadership with the training and development of new hires

Accomplishments:

Promoted to Level 2 within 6 months

Received numerous call quality awards for demonstrating exemplary customer service skills

Awarded Top Performer two consecutive periods in a row for the entire PES department

Bellomy Research, Winston-Salem, NC February-June 2012

Customer Service Representative

Essential Duties and Responsibilities:

Out/Inbound calls

Input data

Scheduled appointments for Ticket Returns

Conducted surveys for advertisements and Doctors to provide feedback on ways to improve overall customer satisfaction.

Accomplishments:

Promoted to Ticket Returns

Global Tel Link Mobile, Alabama February 08- July 2011

Billing and Customer Service Representative

Essential Duties and Responsibilities:

Assisted with the training and development of new hires

Inbound/out bound calls

Connect inmates with people and services to help them rehabilitate

Conducted live monitors on calls to prevent possible fraudulent activity

Accomplishments:

Identified as a solid performer and was selected by leadership to help train new hires by proving floor support, answering questions and handling customer/service escalations

Bellomy Research, Winston-Salem, NC May 06- June 07

Customer Service Representative

Essential Duties and Responsibilities:

Out/Inbound calls

Input data

Scheduled appointments for Ticket Returns

Conducted surveys for advertisements and Doctors to provide feedback on ways to improve overall customer satisfaction.

Education:

Pursuing an Associate Degree for International Business

Forsyth Technical Community College, Winston- Salem, NC

High School Diploma,

North Forsyth High School Winston Salem NC

Additional Skills/Qualifications:

9+ years of customer service experience

Proficient in CETS

Excellent customer service skills

I am well organized and pay close attention to detail

Adapt well to changing environments

Ability to manage multiple simultaneous tasks

Maintain a high degree of professionalism when handling difficult or upset customers

References upon request

Contact this candidate