Lisa Moy

**** *. ***** ***** *******, MI *****

248-***-****

Email: acqmas@r.postjobfree.com

Objective A seasoned Business Operations professional within the field of Human Resources fulfilling the roles in Management, Project Coordinator, Analyst and Executive Assistant.

Work Experience

12/2014- 6/2015 The Wellness Plan Medical Centers

Director of Operations and Medical Director Executive Assistant

Consulted and contracted advertising agencies for community awareness and outreach.

Approval of employee time, time off and employee reimbursement.

Coordinated Leadership meetings and generated Medical Provider schedules.

Coordinated catering for events, travel arrangements, calendaring for both Operations and Medical Directors.

Documented minutes for Quality and Operations Leadership meetings for legal reporting and audits.

9/2014- 12/2014 Continued Education

Enrolled in Business Management program at Wayne County Community College.

9/2007-9/2014 DTE Energy

Operations Analyst/Field Support

Project Coordinator/CS Billing/ System Controls

Resolved internal and external issues regarding projects, policies, procedures, forms and confidential information.

Authored training manual that increased productivity.

Decreased the error rate for project submission for 3rd and 4th quarter, thus exceeding departmental for the overall company rating.

Trained and supervised summer students/co-ops/interns on project submission.

Researched, analyzed, summarized and presented business reports, and presentation packages.

Implemented tax exemptions status and refund requests for nonprofit organizations as well as converting commercial accounts.

Created/update departmental web pages with presentations including 4-block pages, data trend graphs and charts.

Hosted and managed mass job fair for prospective meter readers.

Calculate quarterly incentive bonuses for employees.

Initiated and incorporated a process to automate calculation of quarterly incentive thus decreasing manual calculation time.

Conducted performance evaluations and maintained database and personnel files.

The Bartech Group

1/2006-9/2007 Executive Assistant to the Director of HR

Coordinated new hire interview process, approved and administered new hire accounts collaborated with security department to conduct background checks and security clearances.

Calculated salary grades within HR other departments as needed.

Developed, implemented and maintained new programs, initiatives, corporate applications, departmental databases, spreadsheets and reports.

Collected, analyzed and summarized business reports and/or presentations.

Resolved and/or delegated issues related to internal/external audits regarding confidential files, payroll, and personnel information/reports.

Approved and processed expense reimbursements

4/2005-12/2005 Today’s Staffing

Executive Administrative Assistant -Corporate Real Estate

Conducted utility analysis, financial forecasting on invoices, data trending, and analysis, assisting the sales force with client relations

Created and updated, new client assignments and prepared closed assignment files.

Prepared customer presentations, proposals and reports as needed.

Assembled, organized and/or purged confidential records.

Conducted research, analysis, reports, maps, digital aerials and street maps.

Created marketing flyer development, completion and updates.

Coordinated meetings, client functions and travel arrangements.

Created RFP letters, red ropes/ correspondence folders for each broker.

Distributed "Touch List" mailings to clients.

9/2001-4/2005 Act 1 Personnel

Human Resources Records Management Assistant IV

Managed the daily operations of the Records Department for the Bingham Farms office.

Supported immediate staff of 31 attorneys and 26 secretaries.

Corresponded with the Detroit and Lansing offices, as well as company and external records management and auditing services.

Trained co-ops/interns on common records management functions.

Authored training manual.

Updated database in preparation for People soft Integration.

Corresponded between the company and contracted vendors.

Maintained spreadsheet records within Microsoft Excel and Peoplesoft.

Created of Human Resource files and databases, schedule meetings, reserve conference rooms and arrange catering, accounts payable/billing, greet clients with a polite and professional attitude.

1/1999-8/2001 Kelly Automotive

Executive Assistant to CEO

Coordinated new hire interview process and schedule interviews accordingly.

Formulated salary grade spreadsheets for upper management and their subordinates within HR and supportive departments.

Oversaw all Outlook messages, meetings, travel arrangements, TERS(travel expense report system), FAB(Ford Auto Buy) card accounts for 5 managers, 5 HRA's (Human Resource Assistants) in the group.

Streamlined and resolved major processes and inaccuracies in the implementation of the Peoplesoft and CDS affecting 8,000 employees and 100 divisions within the company.

Administered current Transfer, Transfer with promotion/demotion, promotion/demotion and resignations.

6/1986 - 12/1998 Christian World Enterprises

HR/Manager/Sales /Recruiter/Executive Assistant

Established domestic customer service division increasing profit 20% in 1st quarter.

Recruited, trained and managed new hires a staff in excess of 60 people

Authored training manual a well as routine and non-routine business correspondence.

Resolved employee related issues and performed spot inspections to insure proper company procedures.

Disbursed payroll checks, employee scheduling/crew setup and handling. Serve as a liaison between upper management and employees. Perform spot inspections to insure proper company procedures.

Presided over company during sabbatical of CEO.

PC Skills and

Web based systems SUCCESS EHS, MAXIMO, Advantex, SAP/HR, CSB, SRM, KCS, RAS,WordPerfect, Microsoft Office Suite (Microsoft Word, Microsoft Excel, PowerPoint, Access), MS DOS, Peoplesoft PNC Emulator, QAD, CPARS/CCAPS, Knowledge Base, Remedy, Bessey, Object Fax Legaltrax, REV, Harbor Flex, Adobe Acrobat, TAS, Tririga, Primavera, Vista Plus Windows Client 4.21.,

Mail systems Profs, Lotus Notes, SharePoint, Microsoft Exchange and Microsoft Outlook.

Education Wayne County Community College- Detroit, MI

Studying courses in Associates of Science in Business Management /Administration

Some College Coursework Completed

University of Phoenix Southfield, MI

Some College Coursework Completed

Studying courses in Bachelors of Science in Business Administration/e-Business

Focus: HOPE Fast Track Program Detroit, MI

Graduate -November 1995

Completed course requirement with high recommendation to attend the Machinist Training

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