RESUME

TAPAS KARMAKAR

E-mail id – acqm8j@r.postjobfree.com

Mob. No: 024**********

Assignments in Service Operations, Client Relationship Management with a leading organisation.

Interested location – Anywhere

Professional Profile

A dynamic professional with over 13 years of experience in Service Operations, Client Relationship Management.

Presently associated with Jai Kar Techno Pvt Ltd Dhanbad.

Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.

Significant experience in handling Cummins Engines powering diesel generating Sets (15KVA to 1500KVA), construction equipments, industrial equipments, heavy motor vehicle, locomotive equipments

Skilled in motivating workforce in enhancing their efficiencies & assisting them to deliver quality services to clients. Excellent Relationship Management, Analytical & Communication Skills.

Areas of Expertise

Service Operations

Managing Service Operations with focus on implementing policies & procedures; developing / streamlining systems; handling repair & maintenance of various Instruments & Equipment.

Adhering to service procedures and warranty norms with focus on optimising operational effectiveness of equipment and reducing breakdowns / downtime to minimum.

Focusing on generation of revenue through sales of Spares.

Client Relationship Management

Ensuring speedy resolution of queries and grievances to maximize client satisfaction levels.

Maintaining excellent relations with clients to generate avenues for additional business.

Monitoring post service activities like follow up with customers, service reminders and handling customer grievances for superior customer service.

Enhancing customer satisfaction matrices through on-time delivery of spare parts & monitoring customer complaints & warranty issues.

Academic qualification:

Matric from B.S.E.B in the year 1994

3year Diploma in Automobile Engineering.(IMI Chennai). In the year 2000

Industrial Training

.

1 Year in plant training from dated March 2005 to 2006 “Cummins diesel sales & service” pune. Eleven months implant training in Cummins Diesel Sales & service at Pune, for High Horse power Engines.

15 days implant training on QSK engine at Jupiter Services, (Asansol).

Training of electrical and electronics in CSS Ranchi, Asansol & Kolkata.

Attended Diagnostic tools training at CSS, Asansol.

Attended recently Cummins Brand Ambassador training at Dhanbad.

Attended 2 days Electronics and Insite training at Dhanbad.

1 month Eicher motor plant training

Cummins FIR training from Pune.

Trade – Diesel Engine,Trouble Shooting,Maintenance

Work experience:

(1) Company: Western India Sales & Services.

Designation: Service Engineer

Duration: 2000 to 2005.

Profile: A.M.C. Project work, CCL/KDH Project BH-85 Beml Dumper.

(2)Company: Dozco India Pvt. Ltd.

Designation: Service Engineer.

Duration: 2007 to 2009

Profile: Equipment Maintenance Dozer& Excavator

Job Responsibility:-

1.Customer service support.

2.Engine & Hydraulic System & trouble shooting.

(3)Company: Eicher Motor authorize Dealer

Designation: workshop in charge

Duration: 2010 to 2011

Profile: all type of vehicle maintenance & Troubleshooting

Job Responsibility:-

1.Workshop maintenance

2.New Vehicle receiving

3.Job card opening

4.Making quotation

5.Technician handling

6.PDI inspection

(4)Company: J.K.Diesel. (Dhanbad)

Cummins authorized dealer

Designation: Service Engineer./ site in charge

Duration: 2011 July Till Now

Profile: Engine Maintenance, Engine Overhaul & Troubleshooting, site management.

. 1) working as a service Engineer/Site In charge in Voltas & Telcon In Jaikar techno Pvt, Ltd. Dhanbad

. 2) Presently working in rdc congo south Africa mechanical maintenance engineer.

Designing software

Auto cad

Software Used:

M.S. word

M.S. excels.

Field of interest:

Troubleshoot the engine problem and rectify with anyhow within a time.

Supervision maintenance and working area.

Interested in organizing seminars cum workshop.

Listening music (trance), internet surfing, playing football.

Personal Details

Name Tapas Karmakar

D.O.B 02/08/1978

Father’s name Late Ranjit karmakar

Sex Male.

Marital Status Married.

Religion Hindu.

Nationality Indian.

Correspondence Address N.A.C. Colony C-14, Po. - Sindri

Dist. - Dhanbad

JHARKHAND 828122

Language known Hindi, English, Bengali

Passport No L1959881

Passport valid date 25/07/2023

Declaration:

I here by declare that the information given above is true to best of my knowledge and belief and be ever efficient to the company with best of my skill and efforts.

Place :_Dhanbad Tapas karmakar

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