Professional Profile

. Ability to analyze large projects and tasks for efficient planning and

implementation

. Excellent teamwork and leadership abilities

. Able to adapt to new challenges seamlessly

. Technologically savvy, with good computer, analytical, research and

problem solving skills

Work Experience

Torpedo Micro Loan Financing Spanish

Town, Jamaica

Customer Service Representative and Receptionist

2008 - 2010

. Assisted potential consumers with loan applications and explained

the approval process in detail.

. Interacted with customers in providing information, handling

inquiries about services and resolving complaints.

. Received customer requests by telephone and mail, analyzed

requisitions and routed requests to the appropriate unit.

E-Services Sirius XM Satellite Radio

Portmore, Jamaica

Customer Service Representative

2006-2008

. Identified, investigated and resolved customer problems while

following-up on customer issues.

. Recognized, documented and alerted supervisor of trends in customer

queries.

. Monitored the ratio of man power to high demand in production.

Electoral Office of Jamaica Portmore,

Jamaica

Registration and Distribution Clerk

2005 - 2006

. Processed work identification forms verifying and ensuring accuracy

of information and thorough completion of forms.

. Photographed electors for their national identification cards.

Education

Portmore Community College Portmore,

Jamaica

Caribbean Examinations Council - Mathematics and Principles of

Business 2012

Mark of Excellence Institute

Portmore, Jamaica

Caribbean Examinations Council - English Language

2004 - 2005

St. Catherine High School

Portmore, Jamaica

High School Diploma 2003

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Alicia sweeney

218-15 136 Avenue

Springfield Gardens, New York, 11413

631-***-****

acqm01@r.postjobfree.com

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Email: acqm01@r.postjobfree.com

Contact this candidate