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Fort Worth, Texas

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Irving, Texas

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Euless, Texas

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Flower Mound, Texas

LORENA PORTOCARRERO

Professional Summary

Enthusiastic and hard-working individual looking to obtain a position in an environment where my skills are valued and can benefit the organization. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a challenging role of increased responsibility and authority. Skill Highlights

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Work Experience

Roadside Assistance

Dialog Direct

Take inbound calls from customers who were stranded roadside in their rental vehicle and needed assistance. Ensure that all customers were accounted for and help was sent to assist them. Responsible for supplying customers with a new vehicle as quickly as possible. Transported disabled vehicle to a maintenance facility. Performed outbound calls to find out which provider would be available the soonest. Act as a liaison between the servicing location and the customer. Demonstrate excellent phone and customer service skills to interact with internal and external customers. Resolve or escalate customer service issues.

Customer Service Representative

Aegis

Responsible for receiving inbound calls and greeting customers warmly. Addressed customer service inquiries in a timely and accurate fashion. Made reasonable procedure exceptions to accommodate unusual customer requests. Handled changes in customers policies in regards to their plan. Received payment information and other personal information such as telephone numbers and addresses. Assisted with checking which prescriptions were available and covered through each customers plan. Worked in collaboration with internal and external customers to ensure appropriate standards are outlined and implemented.

Ensured Customer Service levels are met or exceeded. Shift Manager

Mcdonalds

Ensure that each customer gets a fast, accurate, and friendly experience every visit. Provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to our customers.

Monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too.

Served fresh, hot food with a smile in a timely manner. Carefully maintained sanitation, health and safety standards in all work areas. Cashier

Mcdonald's

Correctly received orders, processed payments and responded appropriately to guest concerns. 813 Birch St, Grand Prairie, Texas C: 972-***-**** acqlzp@r.postjobfree.com 2011

Irving, Texas

Took necessary steps to meet customer needs and effectively resolve food or service issues. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Prepared and served beverages such as coffee, tea and fountain drinks. Followed all established restaurant practices and procedures. Education and Training

High School Diploma

Jack E. Singley Academy

Skills

Microsoft Suite Proficiency

Cash Handling

Customer Service

Telephone Etiquette

Safety Cautious

Management

Multi-tasking

Bi-Lingual (Spanish)

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