SARAI HOGLO

**** ******* ***** **, ********* NC *8217 980-***-**** acqlzf@r.postjobfree.com

Objective

to ascertain a job in the medical industry that allows me to use my bilingual abilities, medical assistance, be challenged, while providing exceptional customer service and showing outstanding effectiveness in communication skills and medical services.

Education

2012 CGS MEDICAL BILLING AND CODING ACADEMY

Coursework in Medical Billing And Coding

2012 SOUTH PIEDMONT COMMUNITY COLLEGE

Career Readiness Certificate

Customer Service Career Readiness

2012 BRITAIN ACADEMY

High school diploma

Skills & Abilities

Translator(Bilingual)

Telephone & Front Desk Reception,

Customer Service,

Filing

Database & Records Management

Microsoft Office Excel

Microsoft Office Word

Microsoft PowerPoint

Administered medications

Data Entry

Complaint handling

Patient-focused care

Maintains strict confidentiality

Team player with positive attitude

Experience

RECEPTIONIST AND M.A. COMMUNITY HEALTH SERVICES OF UNION COUNTY NOV 2012-MARCH 2013

Recorded and filed patient data and medical records.

Scheduled patient appointments.

Used Microsoft Excel spreadsheet to record and schedule patient’s appointments

Performed Pivot-Tables to filter different patients co-pay

Used VLOOKUPS in excel to figure out patients pending payments

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of patients

Received and made outgoing phone calls to patients, pharmacies, other clinics

Completed registration quickly and cordially for all new patients.

Resolved and clarified issues with patient medications and collaborated with local pharmacies.

Carefully and accurately took patients vital signs and escorted them to their rooms.

Translated and assisted physician in communicating with Spanish speaking patients

Interpreted for Spanish speaking patients to get information for filing

Interpreted for Spanish speaking patients to get their prescription medications

Used my bilingual abilities to accurately respond to questions asked by patients

RECEPTIONIST RAPHA MEDICAL CLINIC JULY –SEPTEMBER 2012

Carefully entered data, and scheduled patient’s appointments.

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency

Insurance coding,

Performed Pivot tables and VLOOKUPS for patients pending payments

Directed patient flow during practice hours, minimizing patient wait time

Translated for Spanish speaking patients with physician

Translated for Spanish speaking patients to collect their information

Used my bilingual abilities to assist patients with responses to questions asked about their appointments

Interpreted for the physician to patients about their medical state

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