Margarita Aguirre

**** ** ******** ** *****: 772-***-****

Port Saint Lucie, FL 34952 acqlzb@r.postjobfree.com

QUALIFICATION SUMMARY

Over 10 years of Office/ Business background and extensive customer service skills in the Medical Field. Enthusiastic individual seeking to establish a rewarding career and that can become an asset to any company if given the opportunity.

KEY SKILLS

Explain to patient or member about their coverage.

Handled emergency calls and transfer to the triage nurse.

Schedule appointments for patients on EMR.

Provided medical records or referrals for other doctor’s office, workman comp, insurance company, MRI facility, as long as they are compliant with HIPAA.

Processed inbound and outbound calls

Filed claim for patient’s insurance or Translate patient EOB.

Knowledge in Medical billing terminology such as CPT codes, Diagnosis etc.

Claim creation/processing charges

Returned patient inquiry phone calls

Directed contact with patients to provide information regarding their accounts.

Collected unpaid balance due, by processing credit or debit cards.

Coaching and development skills

Communicated with manufacturers regarding samples and new supplies

Reordered customer supplies (diabetic, ostomy, catheters, and RX)

Managed email communication from patients, attorneys and other vendors

Updated Patient insurance information online

Processed patient requisition(supply) forms and checked if they are accurate and correct

Resolved any and all issues a patient, attorney, or vendor may have in a timely manner

Education member on our online web service

Direct contact with doctor office regarding prescription for product or procedure done

Handled complaints explaining the company policies

Post contractual adjustment or self-pay discount

Typing wpm 35-40

Bilingual (Proficiency Spanish)

PROFESSICAL EXPERIENCE

Customer Service Resolute Pain Solution, PSL, FL 2015-2015

Patient Advocate Blue Cross & Blue Shield, PSL, FL 2014-2014

Patient Service McKesson Corporation, PSL, FL 2010-2014

Customer Service/Sale Liberator Medical Supply, Stuart, FL 2007-2009

Customer Service/Sale Liberty Medical Center, PSL, FL 2005-2007

EDUCATION

St. James Academy- 2006

Pending completion of 215 insurance agent license

TRAININGS:

Sales Training Overview, Closing and Rejection, Ins and Out Glucose Testing, Overcoming Sales Objections, Understanding Insurance, HIPPA ADP Training, Work certification, 215 classes completed,

STRENGTHS

Customer Service Specialist, Call Center specialist, Complaint resolution specialist, Time Management, Interpersonal Skills, Patience/Empathy

SOFTWARE/SYSTEM SKILLED

Microsoft Word, Windows 2000, Window XP, Window Excel, Goldmine, Fast Track, Bird eye, Med Force, Microsoft Outlook, Gemani/ MDIV, EMR (electric Medical Records)

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