CAREER OBJECTIVE

An experienced professional who is detail-oriented and possesses strong analytical skills used in effective decision-making is seeking a position in an office environment where there is a need for a variety of office management skills including – customer service, manual software testing and administrative abilities.

SKILLS

Excellent Customer Service

Manual software testing

User acceptance testing

Teleconference Reservations

Integration and Regression testing

Multi-tasking

Travel Reservations

Graphical User Interface (GUI) testing

Web-based testing

Black-box testing

PROFESSIONAL EXPERIENCE

Add-Staff Inc., Colorado Springs, CO (Contract: Ent Federal Credit Union) March 2015 – present

Software QA Analyst

Execute black-box UI and user acceptance test cases against mobile and browser-based platforms.

Report defects.

Write and update test cases for mobile devices and browser-based applications.

Analyze functional requirements and acceptance criteria for testing in an Agile/Scrum workflow.

Alorica, Colorado Springs, CO May 2014 – Nov 2014

Customer Care Representative

Provided customer service, account billing information and assistance, product information and tier1 technical support for client’s mobile communications customers.

Apex Systems, Greenwood Village, CO (Contract: Wells Fargo) April 2013 – May 2013

QA Tester

Planned, executed and updated new and existing manual test procedures.

Exercised and monitored front-end GUI functionality for a web-based application.

Organized and warehoused test cases, generated and tracked defects, reviewed and linked requirements in HP ALM version 11 (formerly HP Quality Center).

Indotronix International Corp., Colorado Springs, CO (Contract: Verizon) May 2012 – Jan 2013

Quality Assurance Project Manager (QAPM)

Coordinated test team meetings, testing progress & defects, and test planning sessions.

Created, reviewed and validated project-related documentation.

Tracked requirements and mapped them to test cases in HP Quality Center v.10.

Facilitated communications between all project shareholders, providing status reports.

Determined and adjusted communication plans and methods with respect to project demands.

Northrop Grumman, Colorado Springs, CO (Contract-to-Hire: General Information Tech) Sep 2006 – Dec 2011

Engineer Systems Test I

Designed and executed Training Integration Management System (TIMS) software test plans, test cases and procedures.

Configured controlled test environments, documented test results and re-tested issue solutions.

Facilitated communications between users and software developers, documenting user input.

Reviewed project requirements, initial development designs and development strategies.

Analyzed and interpreted performance data.

Supported all requirements development, test planning, test execution, status reporting activities, data validation, analysis, and oversight of Unit Test completion.

Techlink Systems, Colorado Springs, CO (Contract: HP) Dec 2005 - Mar 2006

Business Process Analyst

Tested internet-based and client-based software.

Recorded, tracked, and retested defects throughout the Software Development Life Cycle (SDLC).

Trained new test analysts.

Volt / PrO-Unlimited, Colorado Springs, CO (Contract: LSI Logic) Nov 2003 - Sep 2005

Software Test Technician

Tested SCSI, Fibre Channel, SAS and SATA hardware and software, using both manual and automated methods.

Recorded, tracked, and retested defects throughout the SDLC using various SCSI bus Analyzers.

Trained new test analysts.

T-Mobile, Colorado Springs, CO May 2002 - Oct 2003

Customer Care Agent

Provided account information and Tier I technical support to mobile communications customers.

Cheap Tickets, Inc., Colorado Springs, CO May 2001 - Aug 2003

Customer Care Agent

Employed Sabre and Apollo GDS systems to assist customers with issues pertaining to travel reservations.

Reservations Agent

Utilized Sabre GDS system to offer travel options and make reservations for Cheap Tickets’ customers.

MCI WorldCom, Colorado Springs, CO / Chicago, IL Apr 1995 – Mar 2001

Software Quality Assurance Analyst III

Executed Intranet and Internet website tests, using Linkbot Pro (an automated test tool).

Performed manual, regression and enhancement testing for web-based conference reservation system.

Recorded and monitored defects with PVCS Tracker.

Designed / executed test cases for BAAN, and Java-based GUIs (with underlying Oracle databases and CORBA servers).

Tested multimedia reservation systems, using Paradox, Hummingbird Exceed, and Java-based GUIs.

Multimedia Conference Reservationist

Reserved multimedia conferences via Hummingbird Exceed, Paradox and Oracle forms.

Performed System Administrator duties and maintained data integrity for web-based conference reservation system.

Produced and distributed departmental reference materials and restructured reservations procedures.

EDUCATION

Bachelor of Arts - Communication Loyola University of Chicago May 1994

*References available upon request.

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