JOSHUA HOFFMAN

*** ** ******** ***** #**

Bentonville AR 72712

913-***-****

acqlvi@r.postjobfree.com

SUMMARY

Professional Network Administration with 2+ years experience applying hardware and software installation, administration, and configuration to support a growing business. Adept in communicating with technical and non-technical audiences.

PROFESSIONAL EXPERIENCE

COMMERCE REAL ESTATE SOLUTIONS, SALT LAKE CITY, UT UNITED STATES

IT Administrator / Technical Support, Sep 2013 – June 2015

Created user accounts and mailboxes in a Windows 2012 / Exchange 2010 environment.

Configured SonicWALL VPN client to allow remote access

Helped users purchase and configure new hardware – computers, tablets, & phones.

Administered Avaya Communication Manager VoIP system using ASA

Administered voicemail system using Exchange Unified Messaging

Experience with ActiveSync

Migrated 100+ users from Windows XP to Windows 7/8 computers

RECREATION INSTALLATIONS, LLC, KANSAS CITY, MO UNITED STATES

Installer, Apr 2013 – July 2013

Installed, moved, modified, and repaired above ground back yard playsets.

SCL HEALTH SYSTEMS, LENEXA, KANSAS UNITED STATES

Helpdesk Technician, Feb 2012 – Oct 2012

Perform remote support with multiple applications – Ultra VNC, Altiris, & Windows RMD.

Use multiple ticketing systems – FrontRange IT Service Management.

Use Active Directory to unlock user accounts, reset password and create user accounts, OUs, and Distribution List.

ISPN INC, LENEXA, KS UNITED STATES

Internet Helpdesk, Aug 2010 – Feb 2012

Performed DSL, Cable, Wireless, Fiber, and Dial-up troubleshooting by checking physicals and cyber settings in end users PC, Router, and Modem

Assisted end users with performing CMD commands such as ipconfig & ping.

SILPADA DESIGNS INC, LENEXA, KS UNITED STATES

Receiving Clerk, Nov 2005 – Mar 2010

Overlooked and maintained all inbound inventory of supplies and miscellaneous items.

Acquired, distributed, and stored supplies. Investigated supply issues using Radio Beacon.

EDUCATION

CENTRIQ TRAINING, LENEXA, KS UNITED STATES

Network Administrator Program, September 2010

Installed and supported Windows 7/2008 in virtual environment.

Installed, configured, managed, and maintained hardware.

Business Skills for the IT Professional: Customer Service, Conflict Resolution, Problem Solving, and Teamwork.

OSAWATOMIE HIGH SCHOOL, OSAWATOMIE, KS UNITED STATES

Graduated 2004

CERTIFICATIONS

A+ Certified

ADDITIONAL SKILLS

Windows 7 client support and domain integration.

Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)

DHCP, WINS, RRAS, IPSEC, TCP/IP

Contact this candidate