Professional profile:

My professional profile includes a wide variety of mental health support and administrative office functions. This includes providing customer service in a face-paced call center and managing a workload that includes confidential client information. I have working knowledge of Avatar (program for behavioral electronic health records) and I am proficient with MS Office applications (e.g. Word, Outlook, excel, power point, etc.). I have excellent organizational skills and have developed a reputation for being dependable, a fast learner, self sufficient and optimistic.

Communication – Bilingual (Spanish/English) with strong communication skills, customer service skills and an excellent record of developing productive relationships with managers, peers and staff at all levels;

Support – Providing guidance and help to ensure success at the frontline, middle management and senior management levels;

Team Building – Team builder with the experience and administrative insight to help maintain positive team morale while consistently meeting business objectives and strategic goals.

Professional Experience:

Administrative Office Clerk January 2010 - Present

Citrus Health Network

Pembroke Pines, Florida

I am tasked with performing a wide variety of administrative and clerical support functions for staff, clients and legal guardians. This work includes answering multi-line call switchboard, records management functions and the release of information to authorized persons. Accomplishments include:

oConsistently exceeding management expectations for providing assistance to costumers;

oRecognition for effectively by identifying needs, managing complex situations and resolving problems to maximize workplace efficiency;

oSuccessful management of various office management functions (e.g. organization of treatment meetings, discharges, admissions) ensure operational needs and mission critical objectives are met.

Mental Health Technician July 2009 - January 2010

Citrus Health Network

Pembroke Pines, Florida

I was tasked with providing mental health support and guidance to juvenile clients, including but not limited to monitoring, documenting and maintaining confidentiality related to client behavior. This work also included transporting clients and assisting clients with activities of daily living. Accomplishments include:

oCompilation of an excellent record for maintaining channels of communication with the legal guardians of clients regarding daily activities and behaviors;

oLearning to identify warning signs of emotional and developmental problems in clients;

oDeveloping a professional reputation for always maintaining a safe and child-friendly environment for clients.

Education:

Sanchez Hidalgo High School

Moca, Puerto Rico, 2000

References:

Furnished upon request

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