Bruce Spengler

*** ********** **. *******, ******** 60152 815-***-**** acqltb@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced manager and individual contributor for wireless communications network installation, integration, support. Prepare / review / edit MOPs (Method of Procedure) for release upgrade, provide onsite support for each subsystem upgrade and verify adherence to MOP execution. Create and review lessons learned data following each upgrade. Maintain database for issues and follow through to resolution. Gain customer acceptance on release prior and obtain authorization for distribution to remaining markets. Use creative problem solving skills for resolution with the ability to understand both the business and technical issues of the problem. Experienced at executing acceptance test plans; retain ownership of trouble cases until resolved for all software and hardware releases. Control resources for all upgrades and installations to meet customer expectations and schedule demands. MCAS certification in WORD, EXCEL and OUTLOOK 2007.

SELECTED ACCOMPLISHMENTS

Maintained pro-active scheduling and completion to enable customer rollout with no delays. (100% delivery of Ethernet on time for customer)

During Ericsson and AT&T Transport role, met quarterly numbers consistently

Integrated process to get vendor to be notified, accept assignment, exchange information and get paid for services. This replaced the emails (difficult to exchange due to attachment sizes)

Created and documented EDP (AT&T Node Data) process. Also included troubleshooting reference.

Led patch development prior to release of new software package, increasing customer satisfaction.

PROFESSIONAL EXPERIENCE

Ericsson, (Contractor – Artech Information Systems)

Program Manager – Transport / Ethernet – Fiber to the Cell - (Dec 2013 to Nov 2014)

Project Manager for the delivery and room (Cell site) preparation of transport facilities to AT&T's cellular cell sites

Manage budget and scheduling for over 1200 cell sites for backhaul delivery

Delivered 100% on schedule backhauls to customer for expansion needs

Prioritize construction schedule with vendors to meet customer demands for backhaul

Interface with field teams, customer and TELCO providers to resolve and complete testing activities

Obtain completion certification from customer

MASTEC, Inc.

Program Manager – Transport / Ethernet – Fiber to the Cell - (Oct 2012 to Aug 2013)

Lead Project Manager to a cross-functional team for the delivery and room (Cell site) preparation of transport facilities to AT&T's cellular cell sites

Design and deliver method to obtain NTP (Notice to Proceed) with the various tower owners to gain approval to have construction start within tower owner guidelines and requirements

Prioritize construction schedule with general contractors to meet customer demands

Manage an internal team of two construction managers to facilitate site visits and construction details

Assemble field crews (7 general contractors and up to 15 crews) to meet customer schedule

Engage three new general contractors to keep up with work demands

Deliver and integrate process to engage survey teams utilizing existing methods replacing archaic billing and PO methods

AT&T (Contractor – Axis Teknologies) (2010 – 2012)

Program Manager – Transport - (July. 2011 to Oct 2012)

Lead Project Manager to a cross-functional team for the design and delivery of transport facilities to AT&T's cellular cell sites

Technologies include but are not limited to fiber optics, T1 circuits, Ethernet, LTE, and licensed microwave technology

Responsible for the final integration of the Node B cabinet of Ericsson technology and Alcatel-Lucent technology

Final extension and testing of transport including copper and fiber optic DS1 circuits, multiplexer technology and final termination at the ATM or Ethernet interface card

Reduced time for node data creation, from weeks to a matter of hours, including documenting and modifying procedures as needed

Identify and engage teams needed for one-off solutions (thereby not missing the launch date)

Employ switch and field teams to complete delivery where necessary

Monitor alarms and working with PCO (Provisioning Central Office) arrange for repair of circuits displaying errors prior to launch

Program Manager – Carrier Adds, Schaumburg, IL (Sep. 2010 to July 2011)

Managed carrier adds to the Illinois / Wisconsin market to improve customer experience

Scheduled, scoped and supported year 2010 clean up

Kicked off Year 2011 Projects, (Scheduling and scoping)

Interface between vendors and RF teams for construction / configuration resolution

Managed budgets and delivered required site improvements to meet goals (Plan of Record)

Created and documented new hire package for use by new employees (links, web sites, etc.)

MOTOROLA, Schaumburg, IL 1979-2007

End of Sale / Support Manager, Arlington Heights, IL (Feb 2006 to July 2007)

As a key member of the Core transformation team, drove strategy to provide up to date infrastructure product availability and life cycle information to domestic and international customers.

Improved forecast cycle time 25% by providing market teams with required tools and product information, despite fluctuating target dates

Interfaced with 6-10 Product Managers providing technical requirements to account teams and customers for end of life and end of sale products

Managed inventory of over $8 million of purchased equipment and control distribution of products through strategic planning

Technical Release Manager

iDEN, (Integrated Dispatch Enhanced Network), Arlington Heights, IL (2001 to Feb 2006)

Accountable for project management of Wireless System Software releases to customers. Interface between customer labs, Motorola Labs, and field teams during pre-release software and BETA/FOA software cycle. Manage field software upgrades to live customer equipment.

Completed implementation of 3 system releases, including customer acceptance of system on schedule and recognizing > $500M in revenue

Ensured each trouble ticket (CRM) encountered during implementation was resolved appropriately by owning the resolution to every case

Decreased trouble ticket report completion time from 5 hours to 20 minutes through standardization

Maintained Customer satisfaction with weekly and/or daily meetings to provide status of open issues and scheduled events

Removed repetitive software failures by institutionalizing the release management methods and ensure adherence to the program by all teams representing the lower tier wireless systems

Wrote Methods of Procedures documentation to maximize system continuity

Created, verified and executed Acceptance Test Plans to obtain customer sign off on features and complete statistical analysis to provide evidence of successful achievement of feature installation

System Engineer Manager, Schaumburg, IL (2000 to 2001)

Managed the integration team efforts to deliver Wireless WEB Access to Wireless customers in both domestic and international markets.

Directed the Wireless team consisting of 10 engineers, duties include performance reviews, goal setting, personal development, and establish training

Conducted pre-work reviews with customer and field teams to ensure 100% completion in the time frame defined

Reduced risk of failure and delay by use of standard workbooks created for the installation or upgrade

Provided technical field support 24x7 to the various teams

Presented training to installation engineers on large and small tier systems

Development Systems Lab Manager, Schaumburg, IL (1999 to 2000)

Managed and maintained the Motorola two way radio lab to provide continuous availability for testing and preparedness for next generation equipment / software.

Organized the testing and development phase of wireless software utilizing a team of eight technicians to provide 100% system availability

Scheduled and coordinate upgrades and installations to minimize impact on test organizations

Tracked software defects through internal tracking system for resolution

Planned budgeting and acquisition of necessary equipment/resources for next generation deployment

Organized resources to perform equipment moves and/or expansion to meet testing requirements

Ensured proper training availability for lab personnel

System Engineer and Manager, Schaumburg, IL (1994 to 1999)

Managed the installation and implementation teams for iDEN (Wireless) system engineering

Direct installation of new Switch Offices for iDEN Technology. Provided support until system was accepted.

Reduced installation time frame by 25% and required resources by 38% using process improvement techniques and maximizing resource utilization

Scheduled resources and provided quotes for two-way radio/cellular system installations

Provided training for new customers, team members and field organizations and training to mobile switch office engineers and the commissioning team members

Successful installation and commissioning of 25 of the original 30 iDEN NEXTEL/SPRINT domestic MSOs and obtain customer acceptance according to schedule

Conducted interaction between mobile switch office engineers and development teams for problem resolution

Traveled extensively for installation both in domestically and international markets

System Technologist, Schaumburg, IL (1991 to 1993)

Provided law enforcement and public enterprise with wireless data communications.

Installed and commissioned E911 in Public Safety Answering Points. (Dispatchers)

Completed test and acceptance phases and provide support with on site presence. Largest accounts

are Will County and Springfield, IL systems (over 100 stations installed)

Translated customer requests and requirements into operational and functional systems

Effectively installed and commissioned data systems on time and within budget

Customer Service Representative - Software Support, Schaumburg, IL (1990 to 1991)

Provided customers with a single contact for troubleshooting and resolution

Scheduled software upgrade as required by customers

Identified and resolved customer satisfaction challenges gaining customer’s appreciation

Mobile Data International (Subsidiary of Motorola), Schaumburg, IL (1989 to 1990)

Provided scheduling and resource for installation of Data communication equipment

Managed budget and work order expenses

Created and provided training for customer and service personnel on the data equipment

Systems Implementations Specialist, Schaumburg, IL (1983 to 1989)

Installed and implement two way radio data communications for a major field service organization (IBM)

Created system installation plans to providing accurate and detailed standards

Pioneered a customer care center (CRM), providing 24x7 hour phone support and problem resolution

Hired and trained service support personnel to be proficient in less than 6 months

TECHNICAL SKILLS

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