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Manager Customer Service

Location:
United Arab Emirates
Posted:
July 06, 2015

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Resume:

CV AJAY BABU

Ajay Babu

Po. Box *****, Abu Dhabi, UAE

Tel: 009**-**-*******

Mail:acqlr3@r.postjobfree.com

PERSONAL DETAILS

Name : Ajay Babu

Date of birth : 01/07/1979

Sex : Male

Nationality : Indian

Marital status : Married

Languages Known : English, Hindi, Tamil, Telugu, Malayalam and French (Basics)

OBJECTIVE

To be a highly successful person, take up every challenge that comes my way and execute it with efficiency and patience, always emerging with flying colors.

Never let my employer and my conscience look down upon me.

PROFESSIONAL EXPERIENCE

Service Manager : H.H SHEIKH THANOON BIN SAEED AL NEHYAN 07.2013-till now

Emirates Palace Abu Dhabi -UAE (Managed by Kempinski)

Position: Restaurant Manager Duration: 05.2012 -06.2013

Las Brisas, Pool Restaurant 84 Seating & 156 Pool Sun Beds & Pool Bar

Position: Restaurant Assistant Manager Duration: 09. 2010 - 04.2012

Le Vendome International Buffet Restaurant, 220 Seating, average 600 covers per

Position: Restaurant Supervisor (BBQ Restaurant) Duration: 03.2008 - 08.2010

Position: Restaurant Captain (Cascade Restaurant) Duration: 06.2006 - 02.2008

Position: Bartender (Cascade Restaurant) Duration: 01.2006 05.2006

Position: Waiter (Banqueting & Cascade) Duration: 04.2005 12.2005

Duties and Responsibilities:

Responsible for up to 44 employees

Report to Assistant F&B Manager

Experienced in high volume, buffet, a la carte and bar service

Responsible to generate revenue and control expenses according to the budgeted goals

Report maintain exceptional levels of customer service

Manage, train and develop the restaurant team

Drive sales to maximize revenue (Ex. Incentive program for team members)

Develop menus with other members of F&B team

Accountable for monthly stock takes

Set departmental targets and objectives, work schedules, budgets, and policies and procedures

Evaluate guest satisfaction levels with a focus on continuous improvement

Ensure communication meetings are conducted and post-meeting minutes generated

Abu Dhabi National Hotels Abu Dhabi U.A.E

Position: Captain Duration: 06.2000 - 04.2005

Duties and Responsibilities:

Briefing of staffs and follow-ups.

Supervising to ensure day-to-day smooth operations with standard service procedure is followed all the time.

Responsible for training of new staffs.

Maintaining reports on sales and budget on a day-to-day basis.

Staff planning, job allocation and compiling duty roaster.

The Sindoori Central hotel Chennai India

Position: Waiter Duration: 08.1999 - 01.2000

Duties and Responsibilities:

Performing opening and closing procedures established for the place of work as assigned.

Attending guests by taking their food and beverage orders, using appropriate up selling and suggestive selling techniques.

Handling guest complaints, requests, and suggestions and reporting accordingly.

Banquet set up and handling of outdoor functions.

Savera Chennai India

Position: Trainee Captain Duration: 01.2000-06.2000

05.1999- 08.1999

Duties and Responsibilities:

Performing all duties and tasks in the assigned place of work to the standard set.

Performing all duties and tasks when rotated within the different sub departments of the food and beverage division.

Performing opening and closing procedures established for the place of work as assigned.

Assigning the staff for the operation and cleanliness of the surrounding area is kept clean and organized at all times.

Attended training weekly training sessions.

The Sindoori Central hotel Chennai - India

Position: Hotel Operation Trainee Duration: 05.1997 08.1997

Duties and Responsibilities:

Got supervisory training in all the Food and Beverage outlets.

Handled day-to-day operation in various outlets with different service design.

Attending guests by taking their food and beverage orders, using appropriate up selling and suggestive selling techniques.

Handling guest complaints, requests, and suggestions and reporting accordingly.

Banquet set up and handling of outdoor functions.

Intending and maintaining par stock in the bar.

EDUCATIONAL QUALIFICATION

B.Sc. Hotel and Catering Management University of Madras 1996-1999.

Done UNIX, C, C++, and IMPACT PROGRAMME in software solution ltd.

DEVELOPMENT PROGRAMMES ATTENDED

Basic food hygiene.

Intermediate Food hygiene.

Firefighting and safety.

Telephone etiquettes.

Up selling training.

Basic bartending.

Bar and beverage management

Habanos cigar training.

Tequila training.

Sandal ford element wine training.

Standard cocktail training.

Train the trainer.

Supervisory basic.

Time to Talk Together

ACHIEVEMENTS IN MY CAREER

Pre-Opening staff of Emirates Palace hotel.

Pre-opening of cascades pool grill bar and beach bar having 2staff under my supervision

Worked for successful Ramadan tent in emirates palace.

Got appreciation for dedication and outstanding contribution towards the successful 26th summit for the cooperation council for the Arab state of the gulf, 16-19 December.

Worked for Easter promotion festival at pool grill in cascades.

Setting up the banquet bar in banquet busy operation.

REFERENCES

EMIRATES PALACE

Anne Kasztura

Assistant F&B Manager (former)

Current: F&B Manager, Indonesia

Mobile: +628**********

E-mail: acqlr3@r.postjobfree.com

EMIRATES PALACE

Percy Sangapala

Assistant Director of Training

Abu Dhabi,

Mobile: 009****-*******

E-Mail: acqlr3@r.postjobfree.com



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