acqljt@r.postjobfree.com
KATRICE WILLIAMS
**** *** ****** ***** *., Jacksonville, Florida 32209 (H) 904-***-**** (C) 904-***-****
PROFESSIONAL SUMMARY:
Customer-oriented Professional, successful at troubleshooting and handling customer support issues in a timely manner.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Energetic Debt Collector with strong time management skills who thrives in a fast-paced, dynamic environment.
SKILLS:
Skilled in call center operations
Multi-line phone operation proficiency
Strong problem solving aptitude
Persuasive speaker
Talented client relations manager
Self-motivated
Team leadership
35WPM typing speed
Goal-oriented
Positive
People-oriented
Detail-oriented
WORK HISTORY:
Jan 2010 - Jan 2012
812 Dunn Ave
Front Desk Receptionist
Laquinta Inn&Suites
Addressed and resolved customer product complaints empathetically and professionally.
Mastery of customer service management systems and databases. Greeted, registered and assigned rooms to guests of hotels or motels. Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Verified customers' credit and established how the customer would pay for the accommodation.
Greeted and registered guests and issued keys.
Answered department telephone calls within (4)rings, using correct salutations and telephone etiquette.
education
Nov 2014 - Jan 2015
1285 Lem Turner Rd, Jacksonville Florida
Collections Associate
Alston&Alston LLC
Monitored payments due from clients and promptly contacted clients with past due payments.
Composed effective accounting reports summarizing accounts payable data. Developed key messaging, branding and positioning statements. Answered an average of 30+ using a Dialer System and/or manual dialing calls per day by addressing customer inquiries, solving problems and collecting past due debts from debtor's
EDUCATION:
N.main st Jacksonville, Fl
High School Diploma:(1993)
Andrew Jackson