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Customer Service Representative

Location:
Jacksonville, FL
Posted:
July 05, 2015

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Resume:

acqljt@r.postjobfree.com

KATRICE WILLIAMS

**** *** ****** ***** *., Jacksonville, Florida 32209 (H) 904-***-**** (C) 904-***-****

PROFESSIONAL SUMMARY:

Customer-oriented Professional, successful at troubleshooting and handling customer support issues in a timely manner.

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Energetic Debt Collector with strong time management skills who thrives in a fast-paced, dynamic environment.

SKILLS:

Skilled in call center operations

Multi-line phone operation proficiency

Strong problem solving aptitude

Persuasive speaker

Talented client relations manager

Self-motivated

Team leadership

35WPM typing speed

Goal-oriented

Positive

People-oriented

Detail-oriented

WORK HISTORY:

Jan 2010 - Jan 2012

812 Dunn Ave

Front Desk Receptionist

Laquinta Inn&Suites

Addressed and resolved customer product complaints empathetically and professionally.

Mastery of customer service management systems and databases. Greeted, registered and assigned rooms to guests of hotels or motels. Made and confirmed reservations.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Verified customers' credit and established how the customer would pay for the accommodation.

Greeted and registered guests and issued keys.

Answered department telephone calls within (4)rings, using correct salutations and telephone etiquette.

education

Nov 2014 - Jan 2015

1285 Lem Turner Rd, Jacksonville Florida

Collections Associate

Alston&Alston LLC

Monitored payments due from clients and promptly contacted clients with past due payments.

Composed effective accounting reports summarizing accounts payable data. Developed key messaging, branding and positioning statements. Answered an average of 30+ using a Dialer System and/or manual dialing calls per day by addressing customer inquiries, solving problems and collecting past due debts from debtor's

EDUCATION:

N.main st Jacksonville, Fl

High School Diploma:(1993)

Andrew Jackson



Contact this candidate