PROFESSIONAL SUMMARY
Skilled and qualified Business Professional with more than 30 years experience in various aspects of business. Specialized training in research, reporting, and a proven ability to solve problems using standard procedures. A lengthy track record of achievement including the successful management of multiple offices and organizations. Excellent management and leadership skills.
PROFILE & VALUE
Effective and accountable in executive roles – Overcome complex business challenges and make high-stakes decisions using experience-backed judgement, strong work ethic and irreproachable integrity. Respected as a proponent of empowerment and accountability.
Corporate Strategy & Development Specialist – Characterized as a visionary, strategist and tactician. Consistent record of delivering extraordinary results in growth, revenue, operational performance, and profitability.
Consistently deliver mission-critical results – driven by a visceral “hard-wired” need to strategize, to innovate, and to disprove the words “It can’t be done!” Gifted with the vision, determination, and skills needed for high level revenue building strategies and tactics.
Strong orientations in operations – Participate in operational initiatives, including turnaround management and reorganization.
Respect and leverage human capital – motivate, mentor, and lead talented professionals. Live the culture and lead by example. Direct cross-functional
teams using interactive and motivational leadership that spurs people to willingly give 110% effort and loyalty.
QUALIFICATIONS & EXPERTISE
Analytical Skills
Visionary, Strategy, Execution & Leadership
P/L & Performance Improvement
Due Diligence, Deal Structuring & Negotiations
Purchasing & Negotiating Skills
Inventory Control
Public Relations & Media Affairs
Growth Management & Business Development
Quality & Continuous Improvement
Executive Advisory & Decision Support
Strategic Relationship Management
Start-up Entrepreneurial Ventures
PROFESSIONAL EXPERIENCE
DRW Rental LLC (Avis/Budget Group) Indianapolis, IN 2013 – 2015
Avis Budget Group, Inc. is a leading global provider of vehicle rental services, both through its Avis and Budget brands, which have more than 10,000 rental locations in approximately 175 countries around the world.
President & CEO
Guided overall operations and P & L management for multiple offices that consistently improved product output, product quality, and customer satisfaction. Initiated a full reengineering of the office and marketing strategies. Functional areas of management involved strategic planning, human resources, business development, marketing, sales, product management, and finance. Identified and capitalized on new growth opportunities through market analysis, product/brand development expertise, and keen business instincts.
Selected Achievements:
Increased business 42% over previous owners
Conceptualized and developed the DRW brand that was recognized as a leading name in sales and customer service
Built key accounts with Faurecia, Rhoades, Toyota, Cummins, and Cook, representing 73% of total revenue
American Red Cross * Bloomington, IN (Previously Cape Girardeau, MO) 2007 – 2012
Donor Recruitment Representative
Customer service oriented professional with a track record of high volume sales achievement. . Identified, developed and implemented creative strategies to attract potential donors to sponsor blood collection operations sufficient to achieve annual goals. Trained, lead and evaluated the work of volunteers and provided ongoing support. Maintained accurate records to provide tracking and statistical data on donor/group performance for future drives. Coordinated activities with appropriate Collection staff to ensure a positive donor experience and smooth, efficient operations.
Selected Achievements:
Managed 130+ active blood drive accounts.
Analyzed and wrote the procedures/job description manual. This improved efficiency for the Recruitment Support Specialists.
Implemented various audit checks to ensure the correct procedures are carried out in a timely manner and to identify possible improvements. Form was adopted region-wide.
Maintained a minimum of 115% booking for next year blood drives
Paul W Clarke, M.D. * Cape Girardeau, MO 2005 – 2007
Office Manager
Administered the strategic management and operational oversight of the company to provide streamlined operations, reduced operating costs, and greater profitability in order to ensure the steady workflow and uninterrupted service. Managed the financial aspects of the business, such as billing, banking and accounting. Restored financial controls and operating efficiency. Succeeded in the development and implementation of a marketing practice while maintaining an appropriate office environment.
Selected Achievements:
Increased revenues by contract negotiations and compliance with insurance companies
Collected over $1 million worth of outstanding debt owed to office
Initiated a computer generated accounting system for a more efficient office
EDUCATION TRAINING MEMBERSHIPS
MBA – Business Management (GPA 3.8), Indiana State University: Terre Haute, Indiana
BS – Business Management (GPA (3.9), William Woods University: Fulton, Missouri
Implemented the Workplace Readiness Credentials Certification Program
President of Oak Ridge Estates Home Owners Association
Board of Directors, WellSpring Center, Martinsville, Indiana
Member of the Professional Women’s Network
Citation of Excellence Award – Addy’s Award Banquet
Various Management & Marketing training