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Customer Service Engineer

Location:
Indianapolis, IN
Posted:
July 05, 2015

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Resume:

Christian M Yav

**** * ************ **

Indianapolis, IN 46227

317-***-****

acqlis@r.postjobfree.com

Profile: Junior Network Engineer

Performance driven information technology professional with 2 years and half of experience, and a record of success in the utilization of technical analytical skills in network technologies. Applications and infrastructure development and support.

Maximize resources and infrastructure processes to lead successful network operations, migrations, installations, and upgrades across a multi-location user environment.

Utilize advanced skills in the areas of Juniper and Cisco networking technologies, routing protocols, implementation, troubleshooting, integration, surpass organizational and customer expectations.

Coordinate and assist in the upgrade, and maintenance of a variety of network configurations, live configurations and troubleshooting of Layer 2 and Layer 3 devices, of routers, switches, and firewalls.

Technical Skills

Experience with Juniper configuration of OSPF, BGP, DHCP, EIGRP, IPsec, TCP/IP, IOS, IPv4, IPv6, DNS, Frame relay. Spanning Tree, SNMP.

Configuring Vlan trucking, QoS policies on Cisco and Juniper Routers and Switches, problem solving.

Experience in system-operations training, collection, and customer service

Expertise with load balancing firewalls, routing protocols, network optimization, wireless networks, network monitoring and VoIP technologies.

Managed end-to-end network configuration, testing, troubleshooting, and support of the company’s small business clients

Help Desk presented complex information to customers in an easy way to understand why that was persuasive for business.

Perform emergency maintenance functions for the immediate resolution of network congestion issues, hardware replacement and configuration changes, and to maintain network availability

Skills Capabilities

Expertise in the areas of load balancing, firewalls, routing protocols, network optimization, wireless networks, network monitoring and security, intrusion detection, web filtering, and VoIP technologies

Experience with MS Office product, Netcool, HP Open view, Linux, Telnet, SSH, Putty, Secure CRT, and MobaXterm.

Experience with Cisco Router/Switches 6509, 2600, 3600, 7609. Juniper MX480, and MX2010, MX960

Well-versed in help desk presented complex information to customers in an easy way to understand why that was persuasive, problem solving, yet friendly for business.

Experience with Juniper configuration of OSPF, BGP, DHCP, DNS, EIGRP, ICMP

Excellent and adaptive diagnostic and problem resolution skills with the ability to communicate effectively with all levels of an organization, including senior management, technical staff, non-technical end users, and customers

Professional Experience

Zayo Group, Tulsa Oklahoma January 2014 – Present

IP NOC Engineer

Responsible for ticketing, taking ownership and troubleshooting as first escalation of customer network problem

Solving customer issues as Zayo owned switch failure, layer 2 and 3 routing transport problems.

Providing Tier 2 support to NOC and various organizations with dedicated high availability.

Experience with network monitoring alarm platforms

Experience with IPv4 and IPv6 configuration

Configuring Vlan trucking, QoS policies on Cisco routers

Test Serial and Ethernet LAN/ WAN Circuit.

Testing customer edge network are being redistributed using EIGRP and also verified BGP sessions were active between frontier and customer networks.

Ingram Micro Mobility, Plainfield, Indiana

Diagnostic Technician (2012-2014) February 2012-- January 2014

Analyzed and repaired analog and digital CDMA and GSM cellular product with the use of cell phone schematic and test equipment.

Repaired Base Stations Circuit Boards using RF test equipment and run diagnostics.

Troubleshoot and repaired refurbished cellphones for resale using various pieces of test equipment, including the spectrum analyzer, oscilloscope.

Provide technical feedback to supervisor regarding yield and quality improvement in support of product development and production efforts.

Education

Associate of Applied Science, Computer Information Technology.

Ivy Tech Community College, Indianapolis, IN

Certifier PC Support and Administration

N+ Certifier



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