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Customer Service Manager

Location:
Morrisville, PA
Posted:
July 05, 2015

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Resume:

Barry Cooperman

**** ******** ***

Bristol, Pa. *9007

561-***-****

acqlii@r.postjobfree.com

Objective

To obtain a challenging position, with a growing company to make it profitable and reputable, and with room for advancement.

Work Experience

Store Manager

11/2006-Present,Office Depot, Norristown, Pennsylvania

Responsibilities include but not limited to, managing, coaching and training an award winning sales team. Managing all operational aspects of the business, such as p&l control, payroll, scheduling, and asset protection. Controlled shrink while maximizing sales and profit.

Store Director

5/2005 – 11/2006 Toys R Us, Jensen Beach, Florida

Responsibilities include but not limited to, coaching and counseling of all associates and managers. Controlling expenses while maximizing sales. As well as scheduling and ensuring that merchandising standards are held to the highest quality and controlling shrink thru ensuring all operational and LP guidelines are followed regularly.

Store Manager

11/2003 - 5/2005 Tire Kingdom, Royal Palm Beach, FL

Responsibilities include managing everyday operations of the business. Controlling payroll, managing the p&l, inventory control, scheduling, coaching and training and driving sales

Store Manager

12/2002 - 11/2003 Ross, West Palm Beach, Florida

Managing all aspects of the store such as merchandising, hiring and training, sales, high customer service standards as well as, p&l, payroll, and profit.

Sales Manager

3/2001 - 12/2002 Staples, Jupiter, Florida

Responsible for meeting sales budgets, while obtaining high margin and adding attachments and warranties to all purchases that are applicable. Making sure there is always great customer service. Also making sure all new and current product is on the sales floor and signed. Maintaining inventory levels through out the store while keeping our shrink level down. I also held the position of Operations Manager where my duties include scheduling of all employees while maintain a labor budget, also responsible for cycle counts of all merchandise in store, duties also included responsibility of frontend, customer service, receiving and stock room as well as merchandising and planograms as well as planogram integrity, price changes, cash office and all paperwork, shrink, hiring, training, processing payroll.

Operations Manager

9/1998 - 3/2001 Best Buy, Mount Laurel, NJ

My responsibilities include, scheduling for the entire while managing a predetermined labor budget, also responsible for managing front registers and customer service, making sure all daily paperwork and bank deposits are done correctly and signed off, managing of all new hire orientations, paperwork, and all other hr responsibilities, processing payroll, and lastly but most importantly managing the p&l

Operations Manager

2/1992 - 9/1998 Caldor, Bristol, PA

My duties included, managing the front registers and customer service, managing all the shipping and receiving in the store, managing all human resource duties, and loss prevention, the processing of all the stores schedules, maintaining a labor budget given by district each week, maintaining the stores inventory levels, pricing integrity, and appearance on the sales floor as well as the stockrooms, and also managing the p&l. Thru my years with the company I held various positions with the company from department manager up to Operations Manager/Co-Manager



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