Leslie Bowling

I have over **+ years of Customer Service and Sales experience by phone and face

to face. I will like to apply my skills and qualifications to an Work At Home Call Center Position.

East Cleveland, OH 44112

acqlha@r.postjobfree.com - 216-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Work at Home Customer Service Rep

Sutherland Global Services Inc - Pittsford, NY - December 2014 to Present Responsibilities

I log into the Adobe chat room, than into VM, Citrix, VPN, UOC, Atlas, Lync and Avaya phone system. I check my email and than the booth sheets for updates. I log into 1800Flowers.com or Cheryl's.com web page, depending on which company I am scheduled to answer calls, take orders and service calls. Sometimes it is both at the same time if one company is short handed. I log into E-time to punch in. Now I am ready to take calls with my USB Headset. I also call customers and florist if there is an issue with delivery or the quality of the product. I work on Atlas for 1800Flowers.com and UOC for Cheryl's.com Accomplishments

I realized that I am very good in up selling and always over my sales quota. I learned how to empathize when a customer is very upset about their order. Listen and try very hard to resolve the problem while customer is on the phone, first contact. I get great feedback on the surveys that are emailed to the customer after services are rendered. I am a good agent.

Skills Used

listening, computer, working on different programs at once, phone skills, typing, selling and handling heavy call volume.

Work At Home Contractor

Oasis Marketing Solution - Pearland, TX - September 2014 to November 2014 Responsibilities

Sign into Five 9, receive calls through a dial up system, using USB Headsets, read various scripts, video chat, yahoo messaging.

Accomplishments

I am still employed with this company. I am learning more about politics, how it is very important to listen to what other people have to say, accomplished to work in my own office without constant supervision, which I have always been the employee that can work unsupervised, I am helping people to get their opinions and attitudes out into the world to try and make it a better place to call home. Skills Used

computer, USB headset, dial up system, various software, customer service. Receptionist/Cashier

Techni Craft Auto - Mentor, OH - January 2013 to March 2014 Responsibilities

greet customers, phone coverage, handle cash, credit cards, and checks, order auto parts, schedule auto repairs, data entry, billing.

Accomplishments

learned more about automobile parts.

Skills Used

customer service, phone coverage, 10 key, organization, accuracy. Bartender

Bartender - Cleveland, OH - April 2004 to October 2012 Responsibilities

greet customers, handle cash and credit cards, count cash drawer and change bag, total out register accurately, end of shift, computerized register, clean/stock work area, mix and pour drinks, count cooler inventory, large clientele, fast pace environment, work independently, monitor customers' consumption. Accomplishments

count money accurately at a fast pace, meeting and becoming friends with a large amount people, adapting to all various type of situations, learn names and how to make different drinks. Skills Used

computerized register, customer service, 10 key.

Hotel/Car Reservationist

Ohio Motorist Association (AAA) - Independence, OH - June 1995 to July 2003 Responsibilities

greet customers, extremely busy inbound/outbound phone coverage, schedule hotel and car rental reservations by phone and Avatar, filing, copy and mail documents, FAM trips (out of town business trips). Accomplishments

learn about smaller cities within or around larger cities, received a certificate for most calls answered in one hour, travelling.

Skills Used

Avatar, copy machine, stamp machine, 6 line phone, computer. EDUCATION

Executive Secretary

Bryant & Stratton Business College - Richmond Hts, OH 1988 to 1989

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