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Customer Service Manager

Location:
Portland, OR
Salary:
$60,000
Posted:
July 05, 2015

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Resume:

Joseph L. Brasseur

***** *.*. ******** ******* Apt. N1095 Gresham, OR. 97030

503-***-****

acqlh7@r.postjobfree.com

Gresham, OR. 97030

Education

ITT Technical Institute Portland, Oregon

• AAS Network Systems Administration March 2014

• Bachelor of Science Information Cyber Security March 2015

Western Governors University Salt Lake City Utah (Candidate Enrolled)

Masters of Science Information Security Assurance Dec 2016

Certifications integrated into Master’s Program

CCNA (In Process 6months into study, will take exam close of the year)

Ethical Hacking (In Process 3 months into study)

Forensics and Network intrusion (In Process 3 month into study)

Software

• Skills in Auto-Cad related to structural engineering (1year) both through employment and coarse work

• Microsoft Office 2013(Excel, SharePoint, Microsoft 365, Full office suite)

• Windows Server 2008, Windows 7

• WAN, LAN, Active Directory and Network Concepts

• Various debugging software tools, Power shell, Python

Hardware

• Programming Computer Chips

• Electronics and testing equipment

• Blueprint Reading To Understanding Part Configuration

• Cabling and Fiber Optics

Supervision

• Monitored staff to maintain that employees effectively performed assigned responsibilities

• Established and Implemented Departmental policies, Goals, Objectives, and Procedures, Conferring with organization officials, and staff members as necessary

Communication

• Used communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals

Professional Experience 5 Years

Intel

Hardware Software Tech

Jul 2014- Jan 2015

In this position I was responsible for debugging current platforms that are just now coming to market. This involved both software and hardware. The job covered all aspects that are in the A+ certification and more. The attention to detail was imperative to this position using these skills I was able to find problems through trouble shooting many layers of platform architecture. The position was ever evolving so adaptation and solution resolution on the spot was imperative in this position in that deadlines for testing submissions had to be finalized and approved for next phase of operation. This position involved finding hidden problems within the platform architecture which required keen deductive reasoning, which was part of my daily job function. I filed reports on progress and integrated in interdepartmental communication with engineering and team meetings. I have supported stakeholders in development platforms set up and deployment. In my previous position I used the following:

I Installed the latest OS, system updates, special configs and Best Known Configuration (BKC) on multiple platforms segments (eg: desktop, mobile or tablet). Handled periodic bulk machine work including racking and building transformer units. I helped with device reclaims and rebuilds as needed Handled device troubleshooting as needed to enable critical resources to complete testing on target. I implemented in my job tasks quite often included: Inventoried management support. I worked with various platform configuration, labeled appropriate and entered into inventory management system. I was comfortable with setting up pre-production SW and/or HW. I was equally comfortable troubleshooting setup on other issues without direct supervision. I was in effective in communiqué with internal and or external customers.

Utilized my 5 years of experience Working knowledge of Microsoft Windows operating systems with a minimum of 5 years of experience, including Windows 8 and 8.1

Utilized my 5 years of experience working hands-on servicing HW, specific experience with form factor devices such as laptops, tablets and phones a plus

In closing I have a great understanding of Intel 32-bit or 64-bit architecture and knowledge of tablet, mobile, desktop, server, functionality, script execution, UEFI and BIOS updates. I practiced supporting internal and external customers.

• Debug team, HSD/engineering Bios configuration

• Rework of various mother board platforms/Hardware, Got platforms ready for debug driver installation and swapping out of processors and various components, making needed repairs to hardware, flashing bios, installing (WIM), Power and Performance validation testing

Aerotek Level II help desk

2014 Mar-Jul

In this position I helped troubleshoot over the phone problems with Brink safes and other various ATMS to resolve complex vendor problems. This position involved not only strong customer service skills but relaying technical information to a layman in a way that made sense. This involved thinking on the spot and executing critical thinking skills. This was a position that entailed intense extrapolation of ideas and concepts related to programing and repairing the device through a proxy party being the vendor. This was an ever changing complex environment that required reading schematics and information and making sense of material that was unfamiliar.

• Assisted in atm support

• Help customers install triple Des keys

• Assisted customers in basic maintenance over phone

Self-employed with investor relations

Jan2008-2014

In this position I was on my own I took on an entrepreneur spirit. I found individuals desprite for funding. These gentlemen where involved in electric cars and alternative energy development. I only took on individuals that had true over unity devices. In other words being able to produce an incredible output of energy with minimal or no input. Yes, I discovered as to contradict Feynman put it, free lunch does exist I saw it and it blew my mind. I wanted to put these devices into electric cars It took me years to cultivate these contacts and put them all on the same page. We were on are way too make history. I had the manufacturing contacts in china and the dealership through one guy. The investor was going to make it happen he said. The story played out and we got played. We were on the last set of documents and he backed out did not give a reason. Then all my other investors started shunning me. I had put years into this for only a few thousand in fees here and there.

Investor relations and proposal and Business plan writing

Board room and public speaking with PR relations

Bring key players together to conduct business through networking

K Construction

Jan2004-2006

In this position I worked my way up form construction laborer to actually building multi-million dollar homes because it was hard to find the staff that weren’t in jail or drugged out. So the operations manager who had 40 years of professional experience groomed me and turned me into a construction prodigy. I did everything from concrete, framing, roofing, and finish carpentry. These were custom homes meaning sometimes custom power plants implementing green technologies and standard methodology, this was a skill set I acquired from the military and working in commercial construction with RH Construction out of Portland. I assisted everyone on the site that needed help in many phases of development and through close interaction with the operations manager learned allot about structural engineering and schematic reading and the different phases of project management pertaining to construction. My work had to be on the mark these were very expensive homes. There located behind chinook winds in Lincoln city, Or. If ever you get the chance to drive by and take a look.

Multiple phases of construction from concrete to roofing

Help supervised various projects

And did the tasks no one wanted to do.

Worked with generators, power supply units, as well as coordinated with the use of project management in regards to communicate needs to electricians

Worked with green technologies and electronics in alternate power generation and consumption

Paradigm Cleaning

Jan2002-Oct2003

In this position I conducted professional sales. I helped create and implement sale proposals and PowerPoint demo for board room settings of property managers.

I picked up these skills while engaged in express personnel temp jobs while employed for the Peppermill in Reno, NV., doing sales and marketing. I developed my cold calling skills as well as written correspondence and forming business plans. This was hard in that I had no experience but my boss said I was a natural at it and I excelled. He had a professional sales rep who was a friend coach me and I excelled far beyond what the two expected. I was closing three deals every month that is hard to do in the industrial janitorial business. I added another million to his net worth during the time I worked for him.

Board room presentations and public speaking

Prepared non disclosures and proposals along with business plans

I met with Property managers, Investors, and some pretty high end business associates to open and close deals. I was a good closer.

Trinity school for children

Jul 2000-Oct 2002

Level 13 facility

In this position I ran group and supervised severely abused and emotionally disturbed children. I ran senior boys with myself and partner and was a very good staff member according to my supervisor. I chose this job rather than going to work for the Reno, NV. Police Department in that I thought I could make more of a difference in life as a council and help kids before they become criminals and end up in the system. I ran group therapy and sat in with treatment and with psychologists with each child. I had regular trainings that were endorsed by the state of California. I found it a very hard and rewarding job that was very stressful. I got kicked, spit on and pretty much abused myself better after a few months the kids came to like me and did there program and graduated. This facility was the first stop before juvenile hall.

Supervised children in a large group home complex

Helped assisted therapists and Psychologists in treatment of children

Maintained a very regimented boot camp like structure when during with maintaining the children’s programs

Memic Technologies FS Technician

Jul 1997-1999

In this position I was responsible for Q&A it was the most vital positon in the shop. It was a two man job that required critical thinking, problem solving, and intense attention to detail. To find hidden problems that did not openly appear in both the programing and the chip architecture. There were layers of code and response to simulation that determined whether the chips were ready to ship. The position I held encapsulated all this and much more, relating to interdepartmental communication and team meetings. It was literally the heartbeat of the shop and was the key factor in maintaining both client and vendor satisfaction.

DMM and Oscilloscope experience, worked with electronics and concepts

• Programmed microchips for Raytheon defense contracts

• Q&A of all chips and code that pertain to the specific Chip

• Client tech support/Assisted Clients and vendors with their needs pertaining to schematics and technical specifications, along with chip design and implementation

Express Personnel IT Technician

Jan 1996- Jul 1997

In this position I was responsible for interdepartmental communication both written and verbal along with varied skills pertaining to critical thinking and problem solving. I dealt with corrupt data bases and fixing both hardware/software issues. This position required conference calls and answering multiline phone calls and directing of calls. I dealt with issues for a variety of different vendors and clients that involved heavy communication and relaying technical information in a precise manner. This position required attention to detail and catching mistakes the first time no chance for errors. The ability to problem solve and identify problems was imperative in this position in that it was the cornerstone of client relations. I took part in technical writing and inter departmental executive summaries and memos.

Multiline telephone operation, data entry

IT,TCP/IP, Data base management, Clerical and filing

Client support /Customer Service

Electronics repair and Maintenance related to generators and calibration

oBasic electronics, Include repairing and reconfiguring engineering, soldering using different gauges (military terminology)

SMI Joist

1995-1996

In this position I assembled metal joist and trusses from the very large like a super dome in Ohio to the very small used in building in strip malls. I took their engineering test and passed far above what other gentlemen in engineering achieved with degrees. The office gal said “she hadn’t see such a thing”. I caught an engineering mistake while working on the assembly line that saved the company well over 250 million dollars maybe much more in physical liability cost due to structural integrity. The whole thing was kept hush, hush only I got a bonus on my next paycheck and almost a dollar and hour raise. The plant manager just didn’t shake my hand he hugged me and thanked me for saving his job. He said when I left this job and quote “that I had a job for life if I ever wanted to come back and work for them”. It was one my best accomplishment ever I was only 26. I later found out Plant supervisor fired the foreman for not being on his game when a pee on caught an error he should of.

Welding and cnc equipment operation

Schematic and structural engineering specification understanding dealing with trig, reviewed Blue prints for errors and mistakes.

United States Navy

In the Navy I was responsible for ship maintenance and whatever department I was loaned out to aboard ship and on shore. This mainly consisted of Fire control technicians and Electronics technicians aboard ship due to my aptitude in these areas. I was assigned to engineering and worked on power plants and overhauls implementing training and knowledge in electronics as well. I repaired circuit board responsible for key operations aboard ship, some having a confidential and dramatic purpose. I had PQS and technical information that was given to me like coursework for submittal and approval from my supervisor. I worked very long hours and had to maintain attention to detail and implement critical thinking while maintaining communication with both supervisors and fellow enlisted.

1990-1991 (Honorable discharge)

• Circuit repair and maintenance

• Basic electronics, Include repairing and reconfiguring engineering, soldering using different gauges (military terminology) For highly sophisticated Fire control boards used to launch surface to air-missiles aboard ship “no room for error, attention to detail was paramount”

• Firefighting

• Data entry

• Fiber optic repair and spicing

Managed and repaired power plants aboard ship in tiger teams, being I was assigned to smaller ships when working deck I cross trained quite frequently and wore many hats. This involved schematics and working with civilians utilizing the latest CAD technology at that time. I was trained in Theory and application.



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