ALAIN A S MBA

**** ******** ******, *** * Long Beach CA 908**-***-*** 4798 acqlgw@r.postjobfree.com

EXPERT TECHNICAL SUPPORT

Highly skills, results driven, and motivated Senior Network and Computer Support Technician with exemplary experience in application, LAN/WAN development, troubleshooting coupled and strong managerial leadership skills. Board based background technical administration, system networking, and computer maintenance. Provide advanced technology solutions that boost productivity and efficiency.

PROFESSIONAL EXPERIENCE

IT SUPPORT TECHNICIAN, T&T APPOINTMENT, Johannesburg, South Africa 2010 to 2012

Provide comprehensive technical support to a network infrastructure servicing over 40 clients with up to 50 PCs throughout desks. Install, maintain, repair, and configure hardware, software, wiring, and email for LAN network. Develop and support software and web applications

Delivered results:

Implemented efficient order tracking system to facilitate return authorizations and warranty returns.

Devised tracking notification for clients Symantec Anti-Virus expiration dates.

Thoroughly researched diagnostic support tools to increase technician effectiveness and productivity; evaluated driver download sites, memory, and hard drive diagnostic software / cloning utility.

Developed inventory part list for in-house built line of computer systems and software build / load for custom label house systems.

IT SUPPORT CONSULTANT, P TECHNOLOGY, Johannesburg, South Africa 2012 to 2013

Provided technical support for over 70 customers on a hierarchical fiber coax network, documented, tracked, and report network/node outages. Diagnosed and resolved service-related issues on windows/printers platforms. Established network and e-mail connectivity, password authorization, and service authentication.

Delivered results:

Manage company’s LAN / WAN server and workstations by identifying network requirements and understanding user requirements

Installs, configures and maintains the company’s LAN / WAN server and workstations

Installs and maintains personal computers and printers. Monitors and upgrades existing personal computers when required. Ensures that the necessary network connection are in place

Determines user specifications for hardware and software for the operation

TECHNICAL SKILLS

SOFTWARE:

ADVANCED KNOWLEDGE: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, Internet Explorer, Mozilla, Firefox, Windows XP, Windows 7, Windows Vista

GENERAL KNOWLEDGE: Adobe Photoshop,

HARDWARE:

EXPERT KNOWLEDGE: Installation of Windows 95/98/2000/XP/7/Vista

ADVANCED KNOWLEDGE: Most Motherboard BIOS Programs, Partition Magic

OS:

EXPERT KNOWLEDGE: MS Windows 95/98/2000/XP/7

ADVANCED KNOWLEDGE: Microsoft Windows Vista

GENERAL KNOWLEDGE: MS-DOS

EDUCATION

Associate Degree, Management Information Systems, 2005, University of Dschang, Cameroon

Certifications: MCP, MCSA, MCSE, MCTS, 2010, Microsoft, South Africa

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