Christina Patterson

205-***-****

acqlgh@r.postjobfree.com

**** ******** *** **

Atlanta, GA. 30354

Core Qualifications

Diverse background in management and IT systems. Excellent comprehension of implementation and maintenance processes. Profound experience with industry standard healthcare software. Extensive knowledge of Epic Inpatient and Radiant. Strong understanding of Epic utilities. Vast oral and written communications skills. Superb decision making abilities

Professional Summary

Medical professional with extensive Credentialed classroom training experience with Go-Live supporting utilizing Epic HMR in both hospitals and clinics.

Credentialed in Ambulatory, Inpatient, Cadence, Resolute PB/HB, ADT/Prelude, and ClinDoc.

Extensive knowledge in Willow, MyChart, and HIM

Adept at configuring Captivate projects for LMS, developing and implementing scalable IT solutions

Excellent collaboration skills with Physicians, Nurses, Managers, Project Managers, the Epic build team, and Supervisors.

Especially proficient with the use of Epic utilities to generate project and system reports.

Specialize in providing comprehensive staff support in the use of Epic-related applications.

Instructed on the understanding of hospitals JCAHO, HIPPA and Ethics Policies.

Provided on-going support and instruction to end-users during “Go-live” and “Post Go-live”.

Elbow support for Physicians, Surgeons, Nurses, and other clinical staff members for all phases of Go-live.

Experience

Epic Credentialed Resolute PB & Cadence 01/2015 – 05/2015

St. Francis Hospital Hartford, CT

Credentialed PB and Cadence training classrooms providing super-end user and end user support.

Performed in-depth analysis of workflows, data collection, report details, and other technical issues

Worked alongside Epic build-team adjusting errors in Cadence and PB classroom training

Trained HOD and Inpatient staff as well as multiple clinics outside the Hospital area with classroom training and elbow to elbow support

Workflow review and resolution documentation on Best Practices

Working with Cadence Appointment Conversion before go-live May 2015

Epic Prelude Ambulatory Consultant 05/2012 – 12/2014

Baptist Health Systems Birmingham, AL.

Epic Cadence, Epic Conversion Support via Abstracting, from Cerner, within Cadence

Patient Appointment, Diagnoses, Linkage of Orders, & Quality Assurance Measures;

Patient Demographic Assignment of Providers, Insurance Registration, and HAR Creation

Performed all work according to project schedules.

Oversaw the completion of Epic project work.

Performed system maintenance as required.

Prepared detailed project reports.

Supported physicians and nurses with updating work list and flow sheet information.

Provided management support and medication reconciliation.

Provided staff instruction on the use of EpicCare.

Determined and outlined client needs.

Added and scheduled tasks on the MAR

Epic Consultant 12/2011 – 03/2012

University of Pennsylvania Health Systems Philadelphia, PA.

EpicCare Ambulatory workflow design, system configuration, and implementation Design, build, and validate the necessary system configuration for the OB/GYN and Psychiatry practices. Design, development, and EpicCare end-user training documentation and curriculum, and training. Solid EpicCare Ambulatory EMR implementation experience that includes all phases of EMR implementation; workflow analysis, project planning, design, build, validate (DBV), ‘go-live’ training delivery for the providers, nurses, patient service representatives, patient care technicians, clerks, etc., and post go-live support and optimization

Epic Credentialed Inpatient Trainer 11/2010 – 06/2011

University of Michigan Ann Arbor, MI.

Trained and supported clinicians on how to use HyperSpace, including text, Reflections, and Chronicles.

Built SmartSets for the providers, a preference list, favorites, and templates for the clinicians.

Assisted ED Physicians with placing, signing and holding orders, navigation through their inbasket

Trained physicians on completing consult orders with correct use of note writer and smart text

Assisted nursing assistants with entering vital signs and DOC flow sheet.

Assisted Nurses with acknowledging orders, results review, labs, and also medications through their MAR

Elbow to elbow support for clinicians, radiologists, surgeons & anesthesiologists in navigation for chart review, labs, imaging, and procedures

Principal Trainer - Ambulatory 03/2010 – 09/2010 Mount Sinai Medical Center New York, NY.

Lead in development and implementation of all EPIC Care Ambulatory

projects.

Build users, correct security and courier data between environments

Attend team meeting with Epic, managers and analyst to assist in design and

validation sessions.

Create workflows diagrams in Visio from knowledge gained during clinical

content and system design meetings.

Assist in maintaining the training environments and set up mitosis

spreadsheet for master training environments and the database

administrator.

Develop training plans, curriculum and train new trainers on all modules.

Provide dress rehearsal, go-live, floor support and optimization the

hospital.

Organize training sessions or seminars for diverse hospital personnel: new

version training, MyChart, e-Prescribing, Care Everywhere, ICD-10, or 1:1.

Epic Core Trainer 10/2007 – 08/2009

Sentara Health Network Norfolk, VA

Rapidly trained clinicians on the Epic Inpatient, and Ambulatory modules.

At launch of full-implementation (EpicCare), communicated effectively with

client or department heads to ascertain and define needs or problem areas

and workflows to determined scope of investigation required to obtain

solutions.

Generated training manuals, and coach break-out sessions.

Co-managed the command center during "go lives"; troubleshot problems while

addressing questions from physicians, nurses and all medical staff

utilizing the EpicCare system.

Received numerous e-mails of appreciation from providers, nurses and

management on the excellent training and post "go-live" support.

Surgical Assistant, Pre & Post Op Surgery 02/2006 - 08/2007

Department of Veterans Affairs, VA Medical Center Birmingham, AL

Assisted several surgeons in a wide variety of procedures and emergency procedures as well. Responsible for maintaining clean surgical room and sterilizing all surgical implements. Often assisted patients in filling out forms and answered any pre-surgery questions. Adept at preparing for a surgical procedure, ensuring accurate distribution of surgical tools and assisting patients before and after procedure. Specializes in emergency cardiac surgery and significant neuro procedures

Medical Assistant 08/2004 – 02/2006

UAB Health Centers-IM/Pediatrics Birmingham, AL.

Assists the physician with treatments/exams/procedures.

Perform routine laboratory tests and sample analyses.

Cleaned and sterilized instruments and dispose of contaminated supplies. Obtained medical history, called in prescriptions, inventoried and ordered medical supplies, materials and scheduled appointments. Prepared and administered medications as directed by a physician. Accurately measured and recorded vitals signs and oxygen saturation, EKG’s, and venipuncture. Administered and interpreted tests of hearing including fitting for hearing aids. Tested patients for color and depth perception, near and far acuity, and visual field

Psychiatric Technician 02/2002 – 07/2004

IntraCare Hospital Houston, TX.

Prepared rooms and assisted in the examination and treatment of patients.

Participated in the initial process and assisted with implementing the plan of care and provision of patient care tasks Collect and deliver specimens, performed Foley catheter care, input and outputs Accu-checks, venipuncture, and EKG’s Observed patients in order to detect unstable behavior patterns and maintain a safe environment for patients and staff.

Education

University of Alabama

M.S. Degree- Healthcare Management - Ongoing

Bachelor of Science, Nursing 05/2011

Texas School of Business

Diploma, Medical Assistant 09/2002

Skills

Epic Ambulatory, Inpatient, Resolute PB/ HB, ADT/Cadence

ClinDoc, Inpatient, Willow, MyChart, HIM

Epic Implementation Specialist

ED, Home Health, Rx, Hospice, Tapestry Referral Management modules

Adobe Illustrator

Microsoft Office skills (Power Point, Word, Excel)

Project management

Support EpicBuild

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