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Customer Service Management

Location:
New Delhi, DL, India
Posted:
July 05, 2015

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Resume:

Himanshu Kashyap

**/*, ***** *****, *** *,

Lane 3, GMS Road,

Dehradun, 248001

Mobile: +91-999*******

Email: acqlfv@r.postjobfree.com

OBJECTIVE

Seeking a demanding role which can provide me a platform to learn by utilizing the best of my technical understanding coupled with my management skills in an organization offering continued growth and development opportunities.

SUMMARY

A motivated and committed individual with a proven ability to effectively evaluate, organize and prioritize work within an overall project schedule.

Able to communicate effectively with work colleagues at all levels, including key stakeholders and senior managers, with the ultimate aim of delivering quality and value for money.

Proactive trouble-shooter and can rapidly identify problems; formulate tactical plans, initiate change and implement effective programs in ever changing challenging environments.

Highly organized with good planning skills & ability to meet strict deadlines.

Ability to negotiate at all decision-making levels.

Comfortable with working on new set of challenges and diversified industries and sectors.

AREAS OF INTEREST

Business Development

Marketing & Sales

Market Research

Logistics and Supply Chain

KEY COMPETENCIES

Management skills

Demonstrated achiever with knowledge of Oil & Gas operations with emphasis on improvement & learning in upstream and downstream operations.

Understanding of the entire hydrocarbon value chain starting from the very basics of exploration to the marketing of products to the end user.

A competent engineer with good analytical & technical skills in the field of Information Technology.

Creating & managing client databases.

Marketing Intelligence & Competitive Analysis: Experience in the analysis of marketing databases.

Responsible for encouraging best practice and excellent customer service and providing my team with daily support and formal supervision.

Familiar with customer relationship management (CRM) systems.

Interpersonal Skills

Efficient in maintaining strong relationships with key contacts in existing accounts, as well as developing new relationships with key personnel from existing and new clients.

Worked in an inter-disciplinary environment while interacting with Operations & Quality team to deliver jobs successfully.

Leadership Skills

Initiation, crafting, executing and monitoring of communication tracking and filing system for the Quality system and cross functional activities.

Active participation as a Team Coach, building interpersonal relationship between team members in day to day activities.

Expedited standardization of office based activities. Designed, crafted and supervised execution of database under Processes Management System ensuring Company’s compliance with ISO 9001-2008.

Industrial Exposure

Acquired diversified exposure through internship in marketing segment with Indian Oil Corporation Limited (Cryogenics), Nashik for detailed analysis of market survey carried out in Delhi & Chandigarh region.

Grasped and inherited learnings from dissertations and university level projects whilst guided by experienced industry professionals.

Gained insight of field exposure through various industrial visits and professional tours to renowned Oil & Gas companies’ operational refineries and plants.

Hands on experience as an executive with HCL Technologies, Noida in quality and customer care operations as a part of Customer Relationship Management for US & Canada based clients.

ACCOLADES

Organized a District level competitive Technical examination RENAISSANCE-09.

Certified in “Environment & Pollution control “ under six months diploma course.

Participated in “4th WORLD PERTOCOAL CONGRESS CONFERENCE “on 15th Feb 2014.

Event Organizer of Various functions and Technical meetings.

Awarded a participation certificate at Intra College Stylo Competition.

Active participation in various cultural activities like dance, extempore and debates held at various Colleges.

Active participation in various mathematical ability tests.

Competitive football player at various interschool tournaments.

Good mentoring and leadership skills as “Team Coach”. Effectively managed communications between 18 team members,” “served as a liaison between the team and coaching staff,” and “effectively resolved intra-team conflicts.”

SOFTWARE SKILLS

Operating Systems: Windows(98/2000/XP/Vista/7)

Software Command: MS Office ( Excel, Word, PowerPoint)

Scripting Language: HTML

Computer Languages: C

EDUCATION & CAREER CONTOUR

MBA (Oil & Gas Management) CGPA(3.05/4) [2013-2015]

(University of Petroleum & Energy Studies, Dehradun, Uttarakhand)

Executive [March 2011-August 2012]

(HCL Technologies, Noida)

Software Developer [Sept 2010-March 2011]

(Brain byte Techno Software Solutions, Noida)

BTECH (Computer Science Engineering) with 73% [2006-2010]

(Tulas Institue of Management & Engineering Studies, Dehradun, Uttarakhand)

HSC with 65% [2005-2006]

(St. Judes’ School, Dehradun, Uttarakhand)

SSC with 75% [2003-2004]

(St. Thomas’ College, Dehradun, Uttarakhand))

PERSONAL DETAILS

Date of Birth : 17th February, 1989

Gender : Male

Marital Status : Unmarried

Language Proficiency : English & Hindi

Phone. No: +91-999*******

Passport : Available

Mobility : Willing to relocate anywhere in India and overseas.

Declaration : I hereby declare that the above Information is correct to the best of my knowledge.



Contact this candidate