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Customer Service Management

Location:
Illinois
Posted:
July 05, 2015

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Resume:

To obtain a challenging position as a Finance Clerk that will help me to utilize my strong knowledge and skills to enhance the quality of administrative services within a progressive organization.

Highlights of Qualifications

Successfully Completed Business Administration- Finance from Sheridan College.

Areas of study includes: Computer Applications for Financial Management, Statistical Methods/ Analysis, Financial Management, Investment funds in Canada, Financial Statement Analysis, and Business Mathematics.

Proactive, and able to work with minimal supervision. Excellent time management skills with ability to successfully meet deadlines and deliver optimal results

Able to understand and analyze the business needs, influence clients to purchase appropriate services, increase customer satisfaction, and build company profit

Advanced skills in using Excel spreadsheets, V-Lookup, formulas, macros and pivot tables.

Demonstrated management and leadership skills with a strong attention to detail

Proven effective communication skills with follow-up and ability to connect with people quickly

Co-ordinate the planning, implementation, management and evaluation of team projects by applying project management principles

Bilingual: English, Hindi.

Education

Ontario College Diploma – BUSINESS ADMINISTRATION- FINANCE

Sheridan College August 2014

Relevant Work Experience

Administrative Assistant (Co-op)

Akal Insurance Brokers Inc., Brampton, ON. December 2013 – March 2014

Gathered, entered and processed life insurance applications using CRM Applications and In-house database system

Test programs or databases, correct errors and make necessary modifications.

Modify existing databases and database management systems or direct programmers and analysts to make changes.

Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure.

Work as part of a project team to coordinate database development and determine project scope and limitations.

Train users and answer questions.

Specify users and user access levels for each segment of database.

Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems such as the installation of new databases.

MARKET ANAYSIS- GOLD CREDIT – CO-OP SUMMER 2012

HOUSING DEVELOPMENT BOARD OF FINANCIAL SERVICES (HDBFS), KARNAL

(INDIA) May 2012 – July 2012

Analyzed Market Synopsis of Gold Credit of different financial institutions.

An active listener with strong interpersonal skills. Strive to understand client needs and provide exceptional results.

Analyzed problems in Customer Service, Developed Solutions and generated ideas how to sell additional bank products and services.

Dealt effectively with manager’s inquiries, and issues relating to departmental budgets, funding, revenue and expense allocations prior to month-end closing in order to achieve balanced budgets and smooth outcomes in financial reporting.

Other Work Experience

GAS STATION ASSOCIATE April 2013 – May 2015

Petro – Canada (Suncor Energy)

Greeted the public in a friendly and professional manner; successfully interacted with diverse groups of people.

Proficiently handled cash transactions with ease

Provided superior customer service & courteously met client needs

Balanced cash at the end of the day

CASHIER 10 Sep 2014 – 15 Sep 2014

Adidas & Reebok Group

Complies with store policies and procedures to maintain a safe shopping and working environment.

Collaborates productively and respectfully with team members to meet or exceed store goals.

Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.

Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.

Portfolio & References

Available upon request.



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