TYONNA ALFORD

*** **** **** ***.***, Vero Beach Florida 32960

C. 479-***-****

M. 479-***-****

acqlf5@r.postjobfree.com

Professional Summary

Ambitious Administrative Assistant experience, office management, human resources

management, and assisting physicians in a busy hospital, and medical office. Experience with

several medical software programs, medical coding and billing, medical terminology. Familiar

with verifying commercial, and private insurance coverage’s. Excellent attendance, people skills,

and dedicated work ethic. Highly efficient in most medical software, registering patients,

scheduling appointments, preparing patients charts, and filing patient medical records. Strong

ability to communicate clearly, effectively with patients and staff.

Skill Highlights

Radiology Imaging Software PACS

Human Resource Management (HRM) Radnet

Staffing and Recruiting Professional Tele - Rad

Medical Collections Training Prometic

New Hire Orientation Nuance

BAC Screen / Drug Screen Collections Microsoft Office

HIPPA Education Training Microsoft Word

HR Policies and Procedures PowerPoint

Compensation / Payroll Quick books

Coding and Billing Excel

Insurance Eligibility Verification Outlook

Registration / Scheduling Access

Annual and Quarterly Report Analysis Email, Cisco Jabber,

Spreadsheet Development 10 Key

Inventory Control Switchboard

AR/AP Copier / Printer / Fax / Scanner

Data Entry

Team player

Professional Experience

Radiology Imaging Support Specialist Current

Saint Joseph Mercy Hospital

Specialized in advanced imaging modalities including PET/CT, multi – slice CT, MRI,

Ultrasound, Digital Mammography, Bone Densitometry, Angio, and conventional X-rays (CR).

Used imaging software PACS, Radnet, Tele-rad, Prometic, Nuance, and Critical Results.

This position is the central link between physicians, radiology techs, nurses, and all departments.

Worked closely with specialized radiologist, surgeons, physicians, and administration.

Monitored ordered Studies, film, and reports needing to be read, prelimed, addendum,

and dictated. Handled moderate to major critical stat results. Used PACS, and Radnet to

download, scan, copy modality images, and reports to disks for requesting physicians, and

patients. Handled high volume of incoming, outgoing, and transferring calls.

Office Support Specialist 09/2013 – 12/2013

Employment Plus Ann Arbor, MI

Handled all human resource duties, background checks, drug screen, application process,

computer testing for employees, and orientation scheduling.

Served as a link between management, and employees by handling questions,

Interpreting required documents, and resolving employee work related issues.

Administrator 02/2011 – 08/2013

Lowell Family Practice Lowell, AR

Pre- registered, and scheduled patients visit. Charted patient vitals, prescriptions, and

Patients reason for visit. Handled lab, and medical record request. Prepared

examination rooms, and escorted patients to their exam rooms. Examined Diagnosis

codes for accuracy, completeness, and specifying service rendered.

Handled accounts payable, and accounts receivable.

Scheduling Assistant 01/2008- 01/2011

Ginger Dermatology Fayetteville, AR

Registered, and scheduled patient appointments. Checked in 60 to 80 patients daily. Created

personal files for each patient. Copied, and printed patient’s personal information to file.

Handled incoming phone calls, and messages. Filed, and pulled medical records daily. Handled

all courtesy call reminders for patient’s future visit.

Certified Nurse Aide 01/2006 – 01/2008

Bentonville Manor Nursing Home Bentonville, AR

Provided hands on care to residence requiring help with feeding, bathing, toileting, and

transferring. Handled 4 to 6 residence daily with different disabilities. Charted patients vitals,

and in / out take daily.

Staffing Coordinator 01/2001 – 12/2005

Assisted Service Home Healthcare Kansas City, KS

Staffed RN's, LPN's, CNA's, NA's to the homes of private clients needing healthcare services.

Created employee's schedules, and payroll disbursements.

Education

Diploma - 2000

Shawnee Mission North High School

Overland Park, KS

Certified Nurse Aide - 2004

Area Technical School

Kansas City, KS

Certified Medical Coding and Billing - 2007

Petra Allied Healthcare

Springdale, AR

A.S Business Administration - 2009

Bryan College

Rogers, AR

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