Theresa A. Short

***** *. **** **** 260-***-****

Silver Lake, IN 46982 acqle5@r.postjobfree.com

Customer Service

Experienced professional with over 25 years providing service, and support to the public.

Possesses confidence, and patience, to effectively communicate with thousands of customers from all cultures and economic levels. Superior multi-tasking ability that allows for troubleshooting while using computer applications, maintaining a professional demeanor, researching, and resolving issues. High level performance in problem solving and ensuring customer satisfaction. Self-motivated, exercises sensible judgement; highly organized and detailed oriented with a proven ability to meet deadlines.

Core Competencies

Call center Patient Services Training

Staff Support Communication Needs Assessment

Problem Solving Computer Applications Professionalism

Experience

Personal Caregiver

Home Instead Senior Care Waterloo, IA 2013-2014

Improved client’s quality of life; proactively identified client’s needs, and pursued appropriate resources to alleviate issues.

Provided transportation to client’s appointments

Personal Caregiver

Family (Grandfather) Waterloo, IA 2011-2013

Farmhand

McPhail Horse Farm Lisbon, IA 2009-2011

Domestic/International Sales Order Manager

Terex Cranes Waverly, IA 2006-2009

Exercised professional demeanor and diplomacy with difficult customers; achieved customer satisfaction and maintained customer loyalty.

Addressed billing problems, overcame communication and cultural barriers, advised customers best plans to meet their needs, followed up to ensure satisfactory results.

Maintained composure, worked efficiently in a fast paced environment while multi-tasking using computer applications to troubleshoot and obtain problem solving information. Promoted to International Sales Order Manager; assisted others in training of new hires.

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