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Customer Service Sales

Location:
San Francisco, CA
Posted:
July 05, 2015

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Resume:

Lori Farmer

*** ***** **** **, ******** KY *****

Home: 270-***-**** - acqle2@r.postjobfree.com

Summary

Current goal: to find a reputable company where I can learn and establish steady, long-term employment. I have an

extensive sales and marketing background and have a fully established, dedicated home office. I am looking for a career,

not just a job.

Highlights

Customer Service Management

Telephone Sales SEO

Marketing Brand Awareness Building

HTML Social Network Marketing

MS Office Proficiency Ability to work both independent and on a team

Experience

Sales Consultant/Customer Support

January 2013 to June 2015

Sentry Technologies - Robert Grimes - 270-***-**** - Franklin, KY

inbound and outbound sales.

Marketing, answer phones, records keeping on the computer, generate leads

sales presentations for both individuals and businesses needing satellite installations and sales for Exede by

Viasat, Dish Network, and DirecTV.

Maintain company database

Update calendar for technicians. Schedule job and route installs for most efficient job matching for a territory that

included most of Kentucky and 10 counties in TN.

Cover front counter for Bluegrass Cellular store part-time as needed.

Call past customer list up for renewal on cell phone contracts to encourage them to renew

Recruiter/Owner

May 2012 to January 2013

TruckerJobs411 - Franklin, KY

Managed 4 recruiter team to seek passive and active candidate truck drivers for job placement with Metropolitan,

CRST, Malone Trucking, PTL and Schneider Trucking Lines.

HTML development of several websites and seo marketing for different short term contracts using the Internet

and social media to assist with lead generation and direct candidate sourcing

Contract Recruiter

April 2011 to May 2012

Courtney Raymond Consultants - Courtney Raymond - 713-***-**** - Franklin, KY

Passive candidate sourcing of Financial Advisors for Merrill Lynch.

Creation of marketing/recruiting campaign that was responsible for adding over 60 new commission-based

Virtual recruiters to CRC's staff.

Developed the Virtual Recruiter University, currently used to train new recruiters.

Owner

September 2009 to April 2011

LEAnderson And Associates - Mac McWhirter - 864-***-**** - Franklin, KY

Marketing and design firm, specialized in passive candidate recruitment and web brand marketing.

Resume Rewrites and candidate coaching

Created toolbox applications for special client needs in recruiting, sales and marketing industries.

Website implementation, social media branding projects and SEO optimization

Business tool development, and resource management.

Owner/Productions Manager

June 2008 to September 2009

Dreamcatcher Enterprises - Bowling Green, KY

Trailer manufacturing company specializing in specialty trailer fabrication to meet customer needs

Customer acquisition using Ebay, Craigslist, Facebook and other online methods across the US

Trailer design and blueprinting per customer specifications

Fabrication of parts, cutting of steel to meet part requirments

Welded trailer parts to complete design

Painting

Managed 3 man fabrication team. Able to process up to 3 trailers in a 5 day work week

Record keeping, invoicing, customer management, business administration, payroll

In 15 months, over 64 custom trailers were built.

Internet Researcher

May 2007 to May 2008

Roasberry and Associates - Littleton, CO

Telephone Profiling - Lead Generation.

Managed company database

Lead generation

Research and phone profiling.

Logistics Clerk

May 2006 to October 2006

ESL Logistics Mark Ellams - No phone available - Knoxville, TN

found loads for ESL to broker

arranging and dispatching trucking companies to pick up the loads brokered.

Specialized in LTL freight across the country and produce goods out of Texas.

Created bills of lading, verification of insurance, licensing and credit checks on commercial clients.

Designed web portal for company

General Web/Product Developer - Internet Researcher

March 2002 to June 2006

D&L Anderson Enterprises/BeMyISP Hosting - Mac McWhirter - 864-***-**** - Franklin, KY

Client Services - SEO - Promotion - Recruiting Services - Reference and Education Verification - Lead

Generation.

Marketing and client development

Client support via email and phone, document creation for both presentations and display via the web or Power

Point, research, general office support, website creation, program support, IT duties including security design

and maintenance.

Custom graphic design, server maintenance, logo design, custom business cards, e-cards, letterhead, web

presence marketing consultation and business

Photography tasks including graphic creation for brochures, media, and websites.

Provided custom recruiting solutions and lead generation for many clients in sales and marketing industry.

Worked split-fee agreements in medical, technology, engineering and executive recruiting industry.

External Reference Verification Specialist

August 2003 to December 2004

Sterling Testing Systems - New York, NY

Internet research for current contact information of companies that had changed addresses or to verify that a

company was no longer in business.

Responsible for both overseas and US reference verifications.

Extensive records keeping and maintenance of files housed on the company server and accessed via the web.

Customer service/Database Manager

December 2001 to August 2003

Rabbit Connection - Walhalla, SC

Client support via email and phone, Internet research, document creation for web viewing, database construction,

modification and maintenance, program support, customer service, marketing, customer account setup and

maintenance.

Product marketing and development.

New Accounts Manager

July 1999 to December 2001

J&M Distributing - Bowling Green, KY

Initial contact and setup of fundraiser cards with national pizza chains

Phone sales

Customer service

Proof creation using Photoshop and PageMaker

Data entry, and research.

Opened new marketplaces by finding both business participants featured on the cards and organizations to sell

the cards.

General Support/Disc Jockey

May 1995 to June 1998

Franklin Favorite/WFKN - Franklin, KY

Phone sales

Customer service

Newspaper subscriptions management

Customer database management

Typesetting

Maintained broadcast equipment. Kept meteorological statistics, changed song tapes, ran a 73 channel

soundboard

Janitorial duties, record keeping and mailed of reminders and receipts for newspaper subscriptions.

Increased the subscriber base by 1000 new customers

Personal Information

Fully functional home office that includes Quad Core computer system with Windows 8, 8 gig of memory. Internet

is DSL through ATT. A second computer system is also a Quad Core HP All-In-One with Windows 8 and 4 gig of

memory.

Dedicated office space that can be locked from inside and outside.

Over 20 years of verifiable experience in sales, marketing, customer service and phone sales.

Additional Information

I am an extremely driven, hard-working individual that enjoys working independently but can also work on a team. I love

working with people. If given the chance to work for your company, I will give you 100% every day. My eclectic skills is an

asset to any company that hires me. I am flexible, honest and a team player. I would love the chance to earn your business

and your trust. You will find I am loyal and always try hard. I am not scared off by new challenges but face a new task with

enthusiasm. Give me a chance to show you what excellence is.

Skills

Sales Software: Salesforce.com, Vtiger, Zoho

Desktop Publishing Software: Photoshop, Illustrator, HTML, layout design

Web Design Skills: HTML, PHP, CSS, SEO, customer interactive design, logo design, photography, CIW Site

Designer certified

Other skills: customer service, phone sales, marketing, social media marketing, client support



Contact this candidate