Experience:

West Asset Management Marietta, GA

Compliance Coordinator May 2005- May 2015

Responsible for receiving, logging and reviewing debtor’s phone complaints and correspondences.

Investigating complaints when necessary based on company and department guidelines and within established timelines.

Ensure accounts are updated appropriately based on resolution determined by legal department.

Work with compliance manger to suggest corrective action with respect to operational and/ or systematic issues identified during complaint investigation.

Professionally answers telephones through company switchboard and directs the caller to the appropriate destination.

Maintain database of complaint information.

Prepare monthly and quarterly reports for the supervisory staff regarding debtor complaints.

Assist compliance managers in developing policies and procedures designed to reduce complaints and improve overall department goals.

Prep all regulator and litigation files.

Answered regulator complaints from regulatory agencies.

Tracks office supply inventory and approves supply orders.

Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.

Attention LLC/ West Asset Management Atlanta, GA

Receptionist/Office Administration August 2003- May 2005

Administratively supported collection office.

Answer phones for office employees and route calls to the appropriate person.

Create a hospitable environment for guests and employees.

Provide a guest badge, request guests sign the guest book, and notify employees of guests

Assist departments with miscellaneous projects as needed.

Prepare & stamp outgoing mail.

Receive, sort, & distribute incoming mail.

Tracks office supply inventory and approves supply orders.

Handle additional administrative tasks as assigned

Church’s Chicken Decatur, GA

Cashier June 1999- February 2003

Provided fast and accurate service while ensuring 100% customer satisfaction.

Trained new employees.

Inspected products to ensure consistency with company quality and standards.

Ensured compliance of Occupational Safety & Health Act, local health and safety codes, and company safety and security policies.

Maintained a professional demeanor while utilizing excellent communication skills with customers and co-workers.

Education:

Towers High School, graduated June 2000

Skills and Qualifications:

Excellent phone etiquette; Experience with multi-line phone systems; Multi task; knowledge of FDCPA, FCRA, HIPPA and State Collection Laws; Proficient with FACS collection system software; and MS Office.

REFERENCES AVAILABLE UPON REQUEST

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