H. BECKY GIALLOURAKIS

Phone: 440-***-**** Email: acqlbz@r.postjobfree.com

Address: **** *********** **** ****, ** 44011

Results-driven, dedicated, and highly eager professional with over 20 years of experience in customer support, coaching, and sales. Currently seeking an Office Manager position which will utilize my skills and abilities to support business needs. Throughout my career I have excelled in the following areas of expertise:

oStrong Customer Service

oClient Relations/Retention

oRelationship Management

oNew Business Development

oConflict/Issue Resolution

oProblem Solving

EMPLOYMENT

Customer Service Representative Equity Trust Company 2013-Present

Educate clients on products and services

Research & resolve client Issues

Assist clients by phone, email and in person

-Cash Transactions-deposits

Servicer Statements-audit for accuracy

Sales Agent American Income Life Insurance Company 2012-2013

Pre-set appointments

Sold Life, Accidental Death, and Cancer Policies

Attained sales goals 95% for 3 out of 3 quarters

Generated new leads & referrals

Cultivated and fostered relationships with clients to educate them on products and services

Taxpayer Support Agent Cuyahoga County Treasurer 2007–2011

Counseled taxpayers on payment options

Liaison between Prosecutor’s and Treasurer’s office on foreclosures, Sheriff and tax lien sales of properties

Aided taxpayers with commercial and residential real estate taxes

Extensive in person and telephone contact

Monitored timely payments of payment plans

Accounts Payable/Office Administrator USA Parking Systems, Inc. 2006-2007

Processed payments for multi-unit operation

Purchasing products/equipment, developing marketing campaigns

Implemented filing systems

Purchased office supplies and equipment

Substitute Teacher Keystone & Cleveland Municipal School Districts 1998–2006

Full time/long term assignments as a substitute teacher

Engaged and encouraged students, peer teacher, and fostered parent relationships

Created, developed, and taught lesson plans

EDUCATION

B.S. Business Administration, Ashland University Ashland, OH

AFFILIATIONS

Board Member–The Steven G AYA Cancer Research Fund (501c3 non-profit public charity) Cleveland, OH

GIVE Committee Member-Equity Trust Company

THRIVE Committee Member-Equity Trust Company

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