James W. Warren

**** ******** *** *

Minneapolis, MN 55430

540-***-****

acqlbo@r.postjobfree.com

SKILLS PROFILE:

Project Design and Management

Efficiency Tracking and Process Optimization

Operating System Migrations

Data Transfers and Rescues (when possible)

Software Installation/Troubleshooting

WORK HISTORY:

Daikin Applied Current

Level 3 Desktop Support Technician IT Project Manager

Design and implementation of IT upgrade projects to enhance efficiency and reduce factory costs.

Institute real time tracking efficiency of production machinery, Designed processes for increased production efficiency, manpower reduction. Warehouse efficiency design including receiving, barcoding and tracking . Network and LAN design.Software compatibility for Windows 7 migration in factory setting. Test stand computer maintenance and software installation. Tier 3 Help Desk support of 850 users and computers. Tracking and ordering of computers and peripherals for large enterprise. Configuration of Android and IOs for use in an enterprise environment. Design of IOs and Android programs to use with enterprise software. Server setup and switch configuration for new company on factory site with needed access for new users and computers.AD experience, including setup, security and, server group management. Research in support of corporate factory solutions for north American factory operations.

VMware configuration and support for installation and operation of legacy software in factory and service arenas. Support of high end design process using SolidWorks, AutoCAD and MS software.

Daikin McQuay (contract) 2010 - 2014

Desktop Support Technician

Maintenance of desktop computers and peripherals, desktop support for local and remote users. Solutions for complicated software and desktop issues. Development of solutions to enable use of legacy software on newer operating systems. Analysis, diagnosis and resolution of desktop, peripheral, software and network issues in order to maintain a smooth working environment in an enterprise environment. Communicate and resolve issues for remote users via phone and remote desktop. Communicate knowledgeably with users. Computer support for factory machine computers and software.

Factory solutions for north American factory operations

Bradford Company (McQuay International) 2010-2013

Desktop Support Technician

Maintenance of desktop computers and peripherals, desktop support for local and remote users. Solutions for complicated software and desktop issues. Development of solutions to enable use of legacy software on newer operating systems. Analysis, diagnosis and resolution of desktop, peripheral, software and network issues in order to maintain a smooth working environment in an enterprise environment. Communicate and resolve issues for remote users via phone and remote desktop. Communicate knowledgeably with users.

Churchville Custom Computers 2005-present

Owner

Installation of standalone PCs and Mac’s; installation of peripherals including printers and scanners; installations of all PC parts including motherboards; installation of many types of software to include installing and setting up operating systems, installing application software, troubleshooting hardware and software conflicts, upgrading hardware and software as needed, checking for performance accuracy, technical support functions including problem solving and software instruction, network support including adding nodes to the network, migrating complete operating systems . Also familiar with Mac workstations, laptops, stand alone systems, and Ethernet networks.

Assisted one client to upgrade an office of 11 computers on a network running various versions of operating systems. Purchased 8 new computers and reformatted and upgraded memory in 5 computers. Installed new operating system and same version software on all 11 computers, reformatted entire network and transferred each station’s documents to a new computer. Installed new software for virus and spyware removal, upgraded email from Outlook Express to Microsoft Outlook, and restricted certain sites from use during business hours.

EDUCATION:

Mohawk Valley Community College 1978

Associates Degree, Liberal Arts

State University of New York, Oswego 1978-1980

Secondary Education/English

Blue Ridge Community College 1983-1984

Computer Science

SkilSoft training in ITIL and PMP. 2012 - 2015

References Available Upon Request

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