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Customer Service Quality

Location:
Nashville, TN, 37013
Posted:
July 05, 2015

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Resume:

Kevinanita Johnson

*** **** **** ***.****, Antioch,TN. 37013

Phone: 402-***-****

Email: acqlb7@r.postjobfree.com

SUMMARY OF PROFESSIONAL QUALIFICATIONS

5+ years Direct Customer Service

Superb written and oral communication skills.

Organizational and Strategic Planning.

Computer Skills: Microsoft Word, Excel, Access, PowerPoint, Adobe Acrobat, Outlook, and Internet

Internal Auditor Training and GMP Procedures

SQF/HACCP/ISO/SAP

Process Controls

New store Development and Openings

Stocking

Gravimetric Gateway Trained

Certificates of Analysis (COA)

PROFESSIONAL EXPERIENCE

Correctional Officer Tennessee Prison for Women, Nashville, TN. October 2014- February 2015

Conduct cell searches

Conduct searches on visitors and inmates

Open and distributes mail

Enforce rules and keep orders within the prison

Protect the public from incarcerated criminals

Monitor inmates movements within the facility

Aid in rehabilitation and counseling offenders

Write and keep up to date reports

Inspect facility to ensure that it meets safety standards.

Office Assistant University of Nebraska at Omaha, Omaha, NE. March 2014 July 2014

Answers the departments telephone

Opens and distributes mail

Assist the administration in coordination and scheduling of departmental meeting s

Stocked office supplies, file miscellaneous FMP documents

Maintain events calendar spreadsheet and type correspondence

Accounting duties as needed

Works in SAP Database (Accounting & Invoices)

Works with When Is Good scheduling meetings

Back up for the dispatcher initiating work request

Night Auditor Double Tree Suites Hotel by Hilton Hotel, Omaha, NE, January 2014 – June 2014

Always greet guests with friendly and professional manner according to Double Tree s standards.

Answer the telephone in a timely and professional manner

Perform accurate check-ins and check-outs of guests

Manage nightly hotel operations

Perform end of the day procedures

Compile and run statistical reports for all departments and transfer information to Accounting department

PHYSICIAN INFORMATION SPECIALIST Hooper Holmes, Inc, Omaha, NE, November 20, 2013 - February 4, 2014

Customer Service

Contact doctors across the US to gather medical records and documentation

Help insurance companies gather information so they are able to make an informed decision on whether or not they can offer insurance to applicants.

QUALITY MANAGEMENT SYSTEM AUDITOR/ (QMS) Airlite Plastics, Omaha, NE, June 2007 – March 2013

Conducts product checks, inspections, follow-ups, and conducts internal audits

Reviews inspection defects, investigates root causes and recommends improvements

Demonstrates computer proficiency for query and report functions in Access database and maintains accurate computer logs.

Possesses a thorough understanding of gauges, calipers, micrometers, etc.

Communicates with all levels of the organization to include presentation of quality subject matter to teams and focus groups.

Maintains required records and files

Coordinates inspection and disposition of non-conforming products

Conducts process, product and system audits and completes follow-up reports.

Meets safety, housekeeping and attendance expectations.

Communicates with all levels of the origination to include presentation of quality subject matter to teams and focus groups.

Participates and leads quality improvement teams

Responsible for reporting food safety problems to management.

Meet safety, housekeeping, and attendance expectations.

Works with customers through the complaint process.

Demonstrates accuracy and thoroughness; Looks for ways to Improve and promote quality, Applies feedback to improve performance; Monitors own work to ensure quality

EDUCATION

Bellevue University, Bachelors of Behavioral Sciences April 2012-November 2014

Kaplan University, Associates Degree in Criminal Justice . January 2009-December 2010

Internship/Volunteering, OPD Crime LAB March 2013- May 2013 120 hours completed

Tennessee Corrections Academy, Correctional Officer Training October 2014-November 2014



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